What are the responsibilities and job description for the Growth Operations Manager position at Twilio?
See yourself at Twilio
Join the team as our next Growth Operations Manager on Twilio’s Marketing Operations team.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
The Growth Operations Manager role will be critical in supporting Twilio's growth engine and expanding marketing efforts globally. Collaborating closely with domestic and international marketing managers, this role will meticulously plan, launch, and track Growth Marketing campaigns at scale, constantly exploring innovative approaches to drive customer growth.
Responsibilities
In this role, you’ll:
- Define, implement, adapt and optimize effective Growth marketing programs for global markets while localizing requirements.
- Oversee Growth programs including defining project timelines, managing resource allocation, and ensuring successful delivery of campaigns and initiatives.
- Develop a deep knowledge of how marketing channels perform for B2D and articulate when an opportunity is best suited for one channel or another. Reliably spot gaps in the customer journey where new channels might be needed.
- Consistently monitor and understand system changes, tracking metrics, and data updates that impact growth campaigns, alerting owners proactively.
- Become a liaison across regional campaign managers, growth owners, creative teams, agencies, marketing operations and compliance teams to ensure projects are on time and meet requirements.
- Manage source of truth documentation on all Growth program builds across teams
- Gather, prioritize, and lead implementation of process and infrastructure improvements needed to ensure flawless execution of Growth Marketing campaigns.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Strong technical background Knowledge of Market capabilities
- Capable of prioritizing tasks and pivot between projects
Proven ability to collaborate effectively across teams.Strategic thinking and ability to contribute to operational planning.Excellent problem-solving and communication skills.
- Ability to influence and build effective working relationships with all levels of the organization.
Desired:
- Excellent written and verbal communication skills.
- Relevant certifications such as Market Certified Expert are advantageous.
Location
This role will be remote, residing within the US. Approximately 10% travel is anticipated.
What we offer
There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
If this role isn't what you're looking for, please consider other open positions.
*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado: $92,800 to $116,000
- Based in New York, Washington State, or California (outside of the San Francisco Bay area): $98,320 - $122,900
- Based in the San Francisco Bay area, California: $109,200 - $136,500
- This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
