See yourself at Twilio

Join the team as our next Senior Engineer – designing and implementing Segment Entities.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to design and implement a new product enhancement: Segment Entities.

As a Senior Distributed Systems Engineer on the Twilio Segment Entities team, you’ll build systems that unlock customer data in new and industry-leading ways. You will collaborate across major product areas of Segment Customer Data Platform (CDP) and Twilio Engage to lead engineering on highly anticipated features built on top of modern data warehouses. To be successful, you will design, implement, and operate new large scale distributed systems while acting as a multiplier to the greater business unit helping support key strategic engineering initiatives.

We iterate quickly on these products and features and learn new things daily — all while writing quality code. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact — this is the place for you.

Responsibilities

In this role, you’ll:

• Design and lead the delivery of new exciting product areas

• Prototype and build highly performant solutions that unlock differentiated CDP capabilities at scale

• Collaborate with peers, design and product cross functional partners, and internal stakeholders to turn business goals into achievable technical roadmaps

• Drive operational excellence, maintaining robust uptime and enabling continuous delivery

• Set a high standard for data quality, consistency, and compliance

• Be an empathetic leader by mentoring and supporting teammates

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 3 years of experience writing production-grade code in a modern programming language

• Strong background in distributed data processing, software engineering of data services and/or data stores

• Experience with relational and non-relational data stores at enterprise scale

• Exposure to architectural design patterns of high-scale systems and experience navigating and understanding large-scale software architectures

• Well-versed in concurrent programming

• Solid grasp of Linux systems and networking concepts

• Experience maintaining and operating always-on cloud services

• Experience taking challenging projects across the finish line, from gathering requirements to deploying and debugging systems in production

• Experience interfacing with stakeholders and translating customer requirements into software solutions; motivated and driven to deliver customer impact

• Comfortable asking questions and taking initiative to solve problems in a rapidly growing company, where it is often necessary to “draw the owl”

• Demonstrated commitment to seeking diverse viewpoints and acting with intention to create an inclusive team environment

• Excellent written and verbal communications skills

Desired:

• Experience and familiarity with data warehouses and the ecosystem

• Experience with Golang

• Experience managing AWS infrastructure

• Track record of open source contributions

Location 

This role will be remote and based in the USA.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $132,320 - $165,400.
• Based in New York, Washington State or California (outside the San Francisco Bay Area): $140,080- $175,100.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Salary : $132,320 - $165,400