Collections Specialist

Twin City Garage Door has an opening for a Collections Specialist at our New Hope, MN location. The primary purpose of this role is to assist our Accounts Receivable department by performing a variety of collections duties. At Twin City Garage Door, our foundation and culture are built on our core values and a high regard for our employees, while also striving to make a positive impact on our community. Here, you’ll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity.

Responsibilities:

• Facilitate customer inquiries regarding past due accounts. Analyze and rectify customer concerns to resolve open receivables.
• Understand and communicate the credit and collections policy. Effectively resolve issues in a positive, professional manner. Communicate effectively in a prompt courteous and customer-oriented manner.
• Confer with branch managers and department heads expediting dispute resolution of past due customer accounts.
• Conduct weekly collections check-ins with each branch to ensure progress is being made and additional resources are being enlisted if necessary.
• Host monthly aging calls to communicate upcoming aging goals and create collaboration among branches.
• Assist with the transition to electronic forms of payment in the B2B space.
• Refer uncollectable past due accounts to collection agency and write off bad debt.
• Respond to bankruptcy notices, returned checks and bank credit card disputes.
• Process credit applications and adhere to the company’s credit and collection policy.
• Ensure accurate customer files and customer billing information is up to date.
• Identify areas where automation can be leveraged to reduce the manual efforts related to collections and cash application.
• Continue to improve processes and tools available to the branches more efficiently collect open receivables, add system notes within WebApps and distribute monthly customer statements.
• Support continued evaluation and implementation of centralization including but not limited to customer billing/invoice distribution.
• Assist with other accounting initiatives and duties as needed.
• Work effectively with all levels of company personnel including staff, management, and executive management.
• Other duties as assigned.

Benefits: We offer a competitive salary and an AMAZING benefits package that includes the following

• Paid Weekly
• 120 hours PTO per year, which begins accruing at point of hire.
• Paid holidays, including a floating holiday.
• Medical, Dental, Vision, Health Savings Account, Referral Program, Tuition Reimbursement
• Company Paid Life Insurance, Short-Term Disability and Long-Term Disability
• Free virtual healthcare visits
• 401(k) with employer match with Profit Sharing
• Employee stock purchasing plan.
• Paid pregnancy, adoption, and parental leave.
• Learning and leadership development opportunities
• Annual Incentive Plan (bonus)
• Employee Assistance Program & Mental Health Services

Other:

• Job Type - Full-time, day shift
• The pay range is $28-30/hour based on experience.

This job is ideal for someone who is:

• Detail-oriented, noticing and remembering minor details.
• Flexible, can move fluidly from one task to the next
• Good communication skills
• Independent, enjoys working with little direction.
• Analytical, understanding the reasoning behind your processes.
• Organized, can organize your thoughts and procedures.