Insurance Specialist

RoundPoint Mortgage Servicing LLC

This position can also sit in Dallas, TX or Minneapolis, MN
Position Overview
RoundPoint tracks all aspects of insurance, including both claim processing and data monitoring. The Insurance Specialist directly impacts the quality of insurance tracking and the homeowner’s insurance claim experience. RoundPoint utilizes an insurance vendor to track all types of homeowner’s insurance and property coverage requirements (e.g., flood, hazard, earthquake, etc.). RoundPoint processes all insurance claims in-house.
The Insurance Specialist monitors quality and accuracy of the insurance vendor’s work, identifies any servicing errors, and tracks progress to completion. The Insurance Specialist must quickly communicate any issues to the vendor, analyze the root cause, and oversee remediation of any issues. The Insurance Specialist also processes a pipeline of insurance claims and ensures timely disbursement of funds within regulatory, investor, and agency guidelines.

Key Tasks and Responsibilities:

• Identify and research insurance coverage, type, and expiration gaps through reporting
• Communicate directly with insurance carriers as needed to clarify coverage in-place or claim details
• Research and respond to internal and external audit inquiries; resolve homeowner complaints
• Remit insurance premiums for escrowed accounts and verify coverage
• Monitor a pipeline of insurance claims while taking ownership to ensure a positive homeowner experience
• Communicate insurance claim requirements to key internal stakeholders
• Recommend and develop process enhancements, policy changes, and/or procedures with management
• Escalate aging items as appropriate
• Other duties as assigned

Qualifications

Required:

• Bachelor’s degree required; exceptions will be made based on experience
• Capability to work in and adapt to a fast-paced environment with a fluctuating volume of work
• Advanced computer skills, including Microsoft Office products, specifically excel (Pivot Tables, Vlookup)
• Accounting and math skills
• Professionalism and ability to interface with upper management
• Problem-solving skills, identify issues and concerns, and participate in solutions
• Strong oral and written communication skills

Desired:

• 1 years mortgage servicing experience or work at an insurance agency
• Mortgage servicing application knowledge, preferably with MSP/BKFS/Fidelity
• Relentless pursuit of excellence
• Knowledge of escrow-related activities
• Ability to multitask, work in a team, change in role and duties, consistently meet/exceed deadlines
• Strong organizational skills with attention to detail

RoundPoint’s Employee Value Proposition:
Grow. Make a difference. Have fun along the way.
Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!
As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands & Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.