Reporting Analyst

Company Overview Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud. Job Category Administration Position Summary The Knowledge Management and Report Analyst is directly responsible for completing and delivering operational support reporting to management and senior leadership on a daily basis, as well as maintaining MTD and YTD statistics. Responsibilities Duties include but are not limited to the following: Maintain accurate departmental KPI and metric reporting for Recovery, Merchant and Boss engagement within CFNA Support reports and metrics dashboards on a reoccurring or ad-hoc basis to improve measurement and visibility of Key Performance Indicators (KPI) Update and communicate changes and modifications to policies and procedures – ensuring all documentation is correct and appropriately disseminated amongst teammates Maintain workflow inventory by adding, updating, responding to feedback, and completing all assigned entries Adapt to changing business requirements At the direction of, and working with the Knowledge Management and Report Supervisor: Highlight operational issues based on data collection, and recommend alternative courses of action based on results of the analysis Review current reports and present recommendations on alternative and/or incremental automated reports to improve visibility, efficiency, cost improvement, workflow management and communication Partner with other analysts to address holistic automation solutions across operational departments Consolidate, reconcile, validate and obtain clarification of department operational information from multiple sources to support and assist in the creation of reports and analysis Provide support to cross-functional teams. Conduct analyses as needed to support project objectives Recommend operational process improvements, and support implementation of them Other duties as assigned by supervisor Qualifications: Bachelor’s Degree in Business Management or related work experience Working knowledge of SharePoint, PowerPoint and Excel Attentiveness to detail Ability to handle daily tasks with a high degree of independence Ability to analyze data and make recommendations for improvement Required: Prior experience in a report and metric driven environment Preferred: Bachelor’s degree in related field or equivalent experience Minimum Qualifications Relevant experience and education required Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment. Based in Nashville Tennessee, Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers. Guided by its global corporate social responsibility (CSR), commitment Our Way to Serve, Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work and play.