LBCS Lead Billing Analyst

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. Job Summary This position is responsible for monthly billing of highly complex C&I customers and providing advanced level escalation support for the C&I population. This position will validate all required billing data inputs are complete and accurate for monthly billing. Any discrepancies will be researched and monitored to resolution. Perform root cause evaluations and drive pending issues to resolution with various departments. Position will also include collaborating with key stakeholders to reduce quoting and set-up errors. Job Description Key Accountabilities Responsibility for the billing of highly sensitive, complex customers Utilize billing system, scripts/sqvi’s/ to assist in the daily billing activities Create required sqvi’s for special projects Conduct root cause analysis for escalated issues Perform critical defect and UAT testing Provide advanced level training to team Support advanced level managed event/incident resolution Perform monthly, quarterly and yearly control activities Create and update process documentation Lead teams in support of special projects Serve as an SME for Billing Team Assist with internal and external audit and compliance requirements Education, Experience, & Skill Requirements 5 years of experience to include advanced complex billing and system knowledge Demonstrate strong project support experience Solid understanding/knowledge of Utility regulations Intermediate level knowledge of scripts/sqvi’s creation; advanced knowledge of system table functionality Contract interpretation Strong communication and organizational skills as well as the ability to multitask Proficiency in MS Office Suite to include advanced Excel skills Beginner SAS and/or Python skills Minimum of a high school diploma or equivalent Key Metrics Support departmental SLA’s and work queue achievement Maintain qualitative and quantitative measurements related to departmental goals Identify and implement process improvements Meet audit and regulatory requirements Job Family Customer Service Company TXU Retail Services Company Locations Irving, Texas Texas We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today! If you currently work for Vistra or its subsidiaries, please apply via the internal career site. It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request. Vistra is a dynamic, fast-paced, industry-leading, integrated Fortune 275 retail electricity and power generation company based in Irving, Texas, providing essential resources for customers, commerce, and communities. Vistra combines an innovative, customer-centric approach to retail with safe, reliable, diverse, and efficient power generation. The company brings its products and services to market in 20 states and the District of Columbia, including six of the seven competitive wholesale markets in the U.S. and markets in Canada and Japan, as well. Serving approximately 4.3 million residential, commercial, and industrial retail customers with electricity and natural gas, Vistra is one of the largest competitive electricity providers in the country and offers over 50 renewable energy plans. The company is also the largest competitive power generator in the U.S. powered by a diverse portfolio, including natural gas, nuclear, solar, and battery energy storage facilities. Vistra’s premier retail and wholesale brands include TXU Energy, Luminant, Dynegy, and Homefield Energy. Vistra combines a tradition of excellence and a vision for success. With a legacy that dates back nearly 140 years, we are a company that strives to honor our past, while growing and adapting to shape our future. We recognize the importance of our product to everyday life, and we take seriously the responsibility of providing superior customer service, reliable generation, and efficient operations. Vistra is guided by four core principles: we do business the right way, we work as a team, we compete to win, and we care about our stakeholders, including our customers, our communities where we work and live, our employees, and our investors. Come join us and be part of something special! Click here to learn more about Vistra and its premier retail and wholesale brands, including TXU Energy, Luminant, Dynegy, and Homefield Energy. It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws. If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.