Appraisal Senior Project Manager

Description

Position Summary

The Sr. Appraisal Project Supervisor is responsible for supervising all phases of the appraisal project management for highly complex projects.  Leads and oversees full life cycle projects in alignment with the client contract and Appraisal Services Operation requirements.  Prepares budgets, determine staffing levels and scopes projects and oversees and directs the scheduling/workflow functions to ensure the timely and quality delivery of projects.  Incumbent is responsible for promoting and maintaining a strategic and trusting relationship with high profile, high revenue clients ensuring client satisfaction.

The project size and scope for the incumbent varies and at times involves projects approximately 100,000 parcels in size.  Incumbent also has to be able to lead multiple complex projects at the same time. The incumbent is responsible for leading and assigning the project workflow to staff and may individually contribute to the project functional responsibilities as needed. 

Responsibilities

• Oversees/Leads all phases of the appraisal project in keeping with client contract for the project size and scope listed above in alignment with client and Appraisal Service Operation requirements.
• Manages costs, scheduling, product quality, safety, and related activities for projects of varying degrees of complexity.
• Oversees/Prepares the project budget and manages budget/costs for multiple projects at times. Oversees timely billing and collection process for client invoices.
• Provides leadership and direction to ensure project adherence to statutory deadlines, milestones and requirements and the client contract and applicable regulations and IAAO standards.
• Creates project short range goals and objectives for project and staff.
• Creates the project work plan for all components of the project.
• Leads status meetings and provides updates on project status on multiple work streams, as required. Oversees quality, cost, timeliness, and related activities of all project deliverables.
• Proactively recommends process improvement and often leads initiatives.
• Oversees field and office operating procedures ensuring well defined and consistent with Company and division policy and the client contract.
• Exhibits expertise to complete pre-valuation tasks (residential/agricultural and commercial/industrial).
• Directs residential/agricultural and commercial/industrial pre-valuations. For highly complex project efforts, oversees the development of market models, depreciation analyses, cost calibrations, neighborhood delineation, and land pricing for residential/agricultural properties; and expense/income models, cost calibration, and capitalization rates for commercial/industrial properties.
• Ensures client satisfaction through building strategic, credible and trusting relationships and consistently implementing strategic communication techniques using the optimal communication method for the situation and various audiences including senior leadership with sensitivity to the community/political environment.
• Identifies, anticipates and addresses project risks; anticipates/resolves highly complex issues.
• Prepares written status reports for relevant parties and senior leadership as needed.
• Oversees management and training for the project staff. Oversees the preparations, delivery, and presentation end to end training of staff. Contributes and Trains as needed.
• Ensures optimal project staffing levels to meet project goals for complex and potentially multiple projects at the same time. Interviews, hires/transfers, mentors, coaching, leads, trains, performance manages, develops, and separates project staff.
• Serves as Appraisal/Tax subject matter expert with taxpayers, the public and local officials. Professionally and strategically represents the Company and the client to property owners and other members of the public.  Fields highly complex questions and complaints professionally and strategically.
• Oversees production records, bi-weekly progress reports, etc. Ensures timely submission of payroll and relevant parties for appraisal staff.
• Recommends/leads efforts for supporting values and handling taxpayers’ complaints. Leads and contributes to formal and informal BTA/Common Pleas hearings and/or related activities with property owners at the conclusion of the project.
• Identifies additional appraisal service products and services to best meet clients’ need. Seeks additional revenue opportunities and partners with sales/marketing to develop sales strategy and presentation.
• Recognizes and reacts strategically and professionally to difficult political environments.
• Analyzes trends and identifies and anticipates problems which cross organizational boundaries. Collaborates strategically with relevant parties including various levels of leadership to resolve issues of varying degrees of complexity.  Leads and contributes to efforts to put in place systems which prevent problems from recurring.
• Possess and maintain industry certifications appropriate to the states perform work in. Maintain IAAO/industry standards and regulations knowledge and expertise. Maintains appraisal/tax systems product expertise. Proactively recommending new approaches to senior leadership where appropriate.
• Regular attendance is required.
• Demonstrate awareness of and adherence to Company policies as outlined in the Employee Handbook and Safety Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• May perform other duties as assigned.

• BS/BA degree in Business, Mathematics/Statistics, Project Management or related field or equivalent work-related experience; Appraisal certifications strongly preferred and/or Certified Project Management Professional certification (PMP) is strongly preferred.
• Must have successfully completed Appraisal coursework. USPAP 151 is required as well as IAAO 101, 102, 300 and 400 coursework.
• TAX CAMA systems experience is strongly preferred; multiple systems experiences is a plus
• Able to maintain and apply appraisal/tax industry expertise and recommend new approaches to senior leadership.
• Appraisal/tax standards, rules and state/regulatory requirements knowledge and expertise along with successful certification achievement for the client’s respective state.
• County/municipal government property valuation/assessment in public or private sector experience is required.
• At least five or more years work experience project managing projects full life cycle with the ability to successfully manage multiple projects and work streams successfully simultaneously and strong financials knowledge application to large and complex projects.
• Proficient experience manipulating computer systems and demonstrated experience with complex statistical models to apply factors successfully influencing values, grades, neighborhood, land factors and other related factors.
• At least 10 years of appraisal service-related experience involving the proven experience successfully performing functions for various aspects of mass appraisal, Reappraisal, new construction, Cost Market Valuations, and related appraisal service functions.
• Proficient knowledge and understanding of hearing/tracking module and assessment administration.
• Outstanding decision making including making strategic and information-based decisions, mathematical, analytical, and strategic thinking; root cause problem-solving skills for highly complex and new issues/problems.
• Strong computer experience and understanding with Microsoft office or related technology i.e., Word, Excel, etc.
• Excellent knowledge and understanding of Commercial and Residential Cost Systems
• Excellent initiative, interpersonal, collaboration and relationship building and customer service experience involving developing strategic and trusting relationships with internal and external parties such as clients, vendors, employees, management, senior management, vendors and relevant parties.
• Excellent teambuilding and partnering skills involving a proven successful track record of conflict resolution, negotiating, and influencing clients to meet their needs and propose optimal and strategic solutions.
• Excellent planning and organizational skills with a proven track record of prioritizing and executing on multiple priorities and work stream successfully.
• Excellent written and oral communications including training, conveying, documenting, preparing, presenting various types of data including complex information to various audiences including senior leadership.
• Excellent people management and leadership skills involving hiring, supervising, coaching, mentoring, and developing staff.