Fraud Application Investigator

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

As a Fraud Application Investigator, you will play a crucial role in identifying and mitigating fraudulent activities within our organization. Your primary responsibility will be to investigate claims intakes suspected of fraudulent behavior, ensuring that our systems and processes maintain the highest levels of integrity and security.

• Conduct thorough investigations into claims intakes flagged for potential fraudulent activity. Utilize various tools, techniques, and databases to gather relevant information and evidence.
• Develop and implement strategies to detect and prevent fraudulent applications and claims. Stay abreast of emerging fraud trends, techniques, and technologies to continuously improve detection capabilities.
• Maintain detailed documentation of investigation findings, including evidence gathered and actions taken. Prepare comprehensive reports for management review and regulatory compliance purposes.
• Collaborate with cross-functional teams including risk management, legal, compliance, merchants and customer service to ensure a cohesive approach to fraud prevention and mitigation.

Basic Qualifications
- High school diploma or equivalent
- One or more years of related work experience, or a relevant combination of education, training, and experience

Preferred Skills/Experience
- Well-developed research and analytical abilities
- Ability to competently work with various forms of technology, including transactions processing systems, risk management platforms, case management applications, research or analytical tools
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to follow defined procedures, policies and precedents
- Ability to identify and resolve/escalate moderate problems with minimal guidance
- Must be able to perform assigned work in a deadline sensitive environment
- Competent clerical skills and strong attention to detail is necessary for all roles

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. 

Schedule is M-F, 7am - 3:30pm

#USPSOps #TPSS

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.29 - $22.32

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.