Senior QA Group Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

At Bento (which is now a part of the U.S. Bank family), we believe there’s a better way for businesses to manage and control expenses. We genuinely care about people in everything we do, and we are dedicated to building the best possible products and experiences at every touchpoint for our customers.

If you are an extraordinary engineering leader who thrives in a fast-growing environment, and if you are equally passionate about technology, people, and thoughtfully crafted products, we’d love to talk to you.

Key Responsibilities:

• Takes ownership of driving reliable and high-quality releases in the organization improving overall quality of delivered software
• Comfortable driving multiple initiatives in a multi-team matrix organization structure and representing as quality owner for all ongoing programs
• Excellent communication skills required, written and verbal coordination with stakeholders, non-engineers (Product, Customer, Operations, Marketing, U.S. Bank partner teams) and leadership
• Initiates, implements, and maintains quality improvement strategies.
• Drives continuous process improvement, data collection, analysis and preparation and execution of quality meetings
• Deeply understands end-to-end Software Testing methodologies and Architecture (e.g., how to build/test a distributed caching layer; how to validate complex data pipelines and transformations, a new data store)
• Provides visibility to leadership on quality issues, trends and losses serving as the primary quality assurance resource for problem identification, resolution, loss reporting and continuous improvement
• A primary advocate for customer issues, quality communications, issues, projects, and assigned resource vs work balance
• Designs, documents, implements and maintains procedures for process control, process improvement, testing, inspection, analysis of data and continual improvement
• Establishes and implements metrics or monitoring system effectiveness and to enable managers to make sound product quality and process related decisions
• Skilled in scaling, hiring and building teams to manage/enhance test and release cycles
• Can lead a very large, multi-quarter complex project for quality needs from conception to delivery with successful on time completion
• Champions new technologies by working with key partners in Product/Design and Engineering

Basic Qualifications:

• Bachelor's degree or equivalent work experience
• At least 10 years of experience with the processes, tools, techniques and practices for assuring adherence to quality standards associated with developing, enhancing and operationalizing application systems and databases

Preferred Skills/Experience:

• Experienced in managing AWS products and related latest testing methodologies
• Requirements analysis
• Application delivery process
• IT standards, procedures, policy
• Application testing
• System testing
• Software quality assurance
• IT systems management
• IT quality assurance
• Software process improvement
• IT environment

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $144,160.00 - $169,600.00 - $186,560.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

Salary : $144,160 - $169,600