The National Network Operations Center Manager position is responsible for the remote restoration and monitoring of the UScellular wireless voice & data network. This position leads a technically diverse team of 10 to 12 associates responsible for monitoring UScellular®'s operational network in a Tier 1 & 2 environment on a 24x7x365 basis. This position owns, manages and maintains the operational policies of UScellular®'s Engineering organization governed through OLA and SLA. The NNOC Manager is the second point of escalation for the Operations Center and its external partners.
Qualifications - External
5 - 8 years wireless telecommunications, data networking, or operations required. 3 - 5 years leadership experience required. Bachelor's Degree in relevant field is preferred.
Extensive knowledge of wireless telecommunications, digital networks and data networks is required. Demonstrates excellent interpersonal communications and complex problem solving. Excellent verbal and written skills; including experience with developing and presenting presentations up to C-Level Executives are required.
Superior problem solving and analysis skills are required. Track record of successfully building positive work relationships across the organization to motivate a diverse team to a common goal
s across the organization to motivate a diverse team to a common goal
External EOE Selector
U.S. Cellular® is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.
Job Type: Full-time
Pay: $81,500.00 - $133,167.00 per year
Benefits:
Schedule:
Supplemental pay types:
Work Location: Hybrid remote in Knoxville, TN 37932
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