Contact Representative

Clarification from the agency

This announcement is open to all U.S. Citizens, Status Candidates (Merit Promotion, Land Management, and VEOA Eligibles) and Non-Competitive Authority Eligibles.

Duties

As the Contact Representative in this position, you will :

Contact Representative GS-0962-06

The Contact Representative is the face of the district. Whether the public is walking in or calling in they will interact first with the Contract Representative.

They provide information regarding the BLM's mission, map purchases, area archeology and area history. Provides information to members of the public on types of recreational opportunities available in the area.

Explains rules related to the use of recreational areas and facilities and informs and persuades contacts to obtain greater public cooperation in protecting resources from fire, vandalism, pollution and litter, as well as other improper or prohibited activities.

Requirements

Conditions of Employment

• U.S. Citizenship required.
• May be required to complete background investigation.
• Meet Selective Service Registration Act requirement for males.
• Must provide resume and supporting documents (See required documents) prior to the closing date of this announcement.
• You cannot hold an active real estate license, nor can you have an interest or hold stocks in firms with interest in Federal Lands.
• If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• Status applicants must meet time-in-grade requirements.
• You may be required to occasionally travel overnight away from home. You must be eligible to obtain a government charge card for travel purposes.
• Please follow all instructions carefully; errors or omissions may affect your rating.

Qualifications

In order to qualify, you must meet the experience requirements described below. Your resume must clearly describe your relevant experience.

MINIMUM QUALIFICATIONS : To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience for the respective grade level in which you are applying :

• Specialized Experience for GS-06 : Applicants must have one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained either in the private or public sectors) performing the following : (1) performing research on customer service related issues;
• 2) abstracting information from a wide variety of legal documents in order to determine lease and land status; (3) inputting monies received into a collections and billing system;

and (4) explaining information or ideas (orally and in writing) to others in a logical manner.

Status merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-05 is required to meet the time-in-grade requirements for the GS-06 level.

Must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted).?

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Volunteer Experience : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.

g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must include months, years and hours per week worked to receive credit for your work and / or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week.

Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".

Education

There is no substitution of education for experience at the grade level(s) of this announcement.