Client Support Representative

U.S. Legal Support is a privately held company with over 12,000 on-demand offices across the United States. As one of the leading providers of litigation services, U.S. Legal Support is the only litigation support company that provides a full suite of court reporting solutions, record retrieval, interpreting & translations, trial services and transcription services to law firms, major corporations, and insurance companies nationwide.

At U.S. Legal Support we work hard to encourage everyone to bring their authentic selves to work every day. We offer a variety of flexible work hours and family-friendly benefits to our employees.

• Retirement Benefits
• Medical, Dental and Vision Coverage
• Flexible Spending Accounts
• Commuter Benefits
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off including 9 Holidays
• Paid Parental Leave

The general duties as a Client Support Analyst for U.S. Legal Support include interacting with clients via e-mail and over the phone to help resolve issues. This position will be the subject matter expert for all services offered by the company. The Client Support Analyst must be customer service driven, professional, and have strong cognitive skills.

• Investigate and research problems thereby ensuring proper corrective action is taken
• Quickly address client and sales partner inquires and resolve any issues to final resolution
• Set-up new client accounts via the company portal
• Direct, coach, and prepare new clients to use portal features
• Complete front-end processing for settled cases
• Perform transcript/video status checks
• Field incoming inquiries from clients around price quotes for jobs which have already been performed
• Work with other departments as needed to swiftly resolve issues and/or requests
• Work efficiently and suggest improvements to workflow process
• Express genuine interest and retain knowledge of the type of legal services offered
• Perform other duties as assigned by management
• Ensure service level agreements are consistently meet or exceeded

• High school diploma or equivalent required; Associate degree preferred
• 3 or more years as a customer service or solutions specialist
• Great attention to detail and strong listening skills
• Excellent communication and problem-solving skills
• Cheerful with a desire to help people
• Professional e-mail and phone etiquette
• Industry experience preferred but not required
• Prior administrative/office experience a plus

We built our reputation and our company on consistent, expert court reporting and deposition services. By providing a matchless combination of personal service, innovation, and scale, we have earned a reputation as the partner attorneys rely on for dependable, professional court reporting services.

Court reporting is the foundation of our business. It's in our DNA.

https://www.uslegalsupport.com/careers/