Legal Case Manager

Are you problem solver, can work under pressure and have excellent time management skills? Do you meet deadlines and strive for accuracy?

U.S. Legal Support is looking for a Legal Case Manager that has exceptional communication skills, is proactive, and has a passion for delivering superior customer service. The Case Manager/Depository Coordinator serves as a liaison between all counsel and the internal group of employees working on the litigation and may communicate directly with all counsel, internal staff, and all other parties pertinent to a case.

If you possess these qualities, consider joining our legal service team in an role in Houston, Texas!

Case Manager Key Responsibilities

• Responsible for creating and maintaining client user profiles within our online Document Depository platform
• Establishing new cases, reviewing/uploading daily deposits that include strict same-day deadlines, and troubleshooting the requests from a group of clients consisting of law firms, attorneys, paralegals, legal assistants, expert witnesses, and/ or various third parties.
• Manage resources to specific performance expectations to create an engaged an accountable workforce that delivers a superior client experience
• Collaborate with supervisor to provide regular and ongoing communication
• Dependent upon the case/client, the Case Manager may also be required to perform or share the following duties (Client Services and Calendar Manager):
  • Utilize all available information to assign most appropriate resources to every job
  • Respond to urgent client and resource requests outside normal business hours 
  • Build and nurture working relationships with all area service resources
  • Proactively manage jobs in progress to ensure resource partner turn-in by applying best practices
• Partner with Sales to ensure client satisfaction 
• Actively demonstrate company values
• Consult with Production for Deliverables; Rough Drafts, Exhibits, Transcripts and Video
• Perform other duties as assigned by management                                                                                                                                                   

Perks and Benefits

We provide our Case Manager with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!

Requirements

All you need to be a Case Manager, is 3 to 5 year of relevant experience and a high school diploma. Legal/Court Reporting experience is preferred but not required!!

Apply Today!

Discover why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support