What are the responsibilities and job description for the Business Office Liaison position at U.S. Physical Therapy?
Overview
Company Name: U.S. Physical Therapy, Inc.
Position: Business Office Liaison
Location: Houston, Texas
Employment Type: Full-Time, Remote
Minimum Experience: 2 Years
Job Summary:
The Business Development Liaison serves as a corporate liaison for business operations assisting with corporate policy and procedures. The liaison will also provide management and leadership support for billing and revenue collection operations to multiple regions for our multi-site and multi-state outpatient therapy partnerships. The role involves managing, supporting, and guiding our business office personnel. This includes training receptionists, billers, and office managers in policy and procedures, account receivable monitoring, and management.
Employee Perks:
- Competitive compensation
- Excellent benefits package including 401k, health, dental, and generous paid time off
- Multiple opportunities for professional development, specialization, and leadership
- Employee discount plans
- Employee Assistance Program (EAP)
- Investment from a company that wants you to succeed and thrive
Job Duties:
- Directly manage, train, and mentor any Central Business Office (CBO) Managers within their regions and indirectly manage, coach, and mentor CBO and clinic staff that support the revenue cycle process
- Works closely with the assigned Regional President to support their region in various operational concerns from staffing, interviewing, and employee counseling to terminations, making sure that the Vice President of Revenue Cycle and Regional President is informed of potential issues and resolutions
- Acts as a resource for Clinic Directors and Partners around USPh policies and procedures and often serves as a first line of escalation for billing and collections issues or concerns that a particular partnership may be experiencing
- Specifically acts as an originator and participant in the update and maintenance of a comprehensive Business Office Policy and procedure manual to ensure necessary standardization across USPh
- Reviews/updates and coordinates the collection and distribution of our monthly Front Office Incentive Program, ensuring that we report the incentives accurately and timely to the Director of Business Office
- Participates in corporate compliance and internal audit meetings with an emphasis on assisting Partnerships in improving performance in those audits
- Analyze accounts receivable to identify problems and ensure resolution
- Reviews monthly financial reporting on Revenue Cycle Metrics and assists partnerships with action plans to address trends in performance
Qualifications:
- Bachelor's or advanced degree in healthcare or a relevant area
- Ability to travel by car or air, between 30-40% of your time, within specified regions
- A minimum of five (5) years' experience in a medical billing and collection environment with emphasis on accounts receivable monitoring and management
- A minimum of two (2) years experience in a supervisory or management position
- Experience with Microsoft® Outlook, Excel, and Word software, with emphasis on Excel proficiency
- Exposure to multiple Practice Management and Electronic Medical Record systems
About U.S. Physical Therapy:
U.S. Physical Therapy, Inc. ("USPh"), which was founded in 1990, is a publicly held company which operates 550 outpatient physical and/or occupational therapy clinics in 39 states. The company's clinics provide post-operative care for a variety of orthopedic-related disorders and sports-related injuries, treatment for neurologically related injuries, rehabilitation of injured workers, and preventative care.
