Program Data/Intake Specialist
Job Posting for Program Data/Intake Specialist at U.S.VETS
Job Details
Description
Program Data/Intake Specialist
The Program Data/Intake Specialist oversees the integrity and quality U.S.VETS’ internal program database systems including both the MyCaseRecords system and site-specific HMIS systems. This individual assists in developing and completing site-level program data reports to assess trends and quality in client care and assists with the intake process of new clients into the programs at the site. The Program Data/Intake Specialist reports to the Program Manager and receives guidance and support from the National Data Specialist.
FLSA Classification: Non-exempt
Responsibilities
Assists with implementing and maintaining the MyCaseRecords (MCR) system at the site ensuring accuracy in client data collection
Supports case management in maintaining client care records
Assists with the client intake process and completing intake information
Performs program data entry into the local Homeless Management Information System (HMIS) and internal databases for intakes and discharges for all applicable site programs ensuring data integrity
Ensures integrity of all data by being the point of contact for all client-entry and -exit information
Collaborates with all Program Coordinators to set up and maintain an internal database for all site program reports
Completes agency performance report monthly
Ensures all client data is maintained and updated as needed for program reports
Helps produce program data reports including monthly, quarterly, and annual reports using MCR data in addition to HMIS data
Audits usage and data quality of the MCR system to ensure compliance to U.S.VETS data protocols and timely client care follow up
Provides weekly, monthly, or as needed reports on data quality, completeness, and integrity
Cross references the site’s performance report with HMIS, MCR, and internal database ensuring data accuracy
Regularly audits client information in site-specific databases ensuring that the most updated forms and procedures are being utilized in compliance with organization and funder standards
Helps implement data quality procedures and provides feedback to staff on improving data quality to better assess program performance and ensure quality client care
Assists all Program Coordinators with data needed for grant reporting and submits these reports to the Operations Manager for final review before submitting to funders
Provides data reports as needed for various data inquiries such as those needed for grant applications and those requested by the National Office, Board of Directors, and other stakeholders
Coordinates client satisfaction surveys and analysis of results with an emphasis on improving programs and services
Works with National Data Specialist with delivering training and software support to direct service staff using the MCR system
Performs other duties as assigned
Qualifications
Requirements
One year of experience in social services
o Employment at U.S.VETS for at least three months may substitute for one year of experience
Highly organized with attention to detail
Strong data analysis skills
Ability to work independently and as a team member
Ability to take direction and to be self-critical to improve performance
Good communication skills
Very strong computer literacy required including proficiency using Microsoft Office applications, especially Excel
Ability to work during the day and some flexibility needed for evening or weekend nights
Preferences
Bachelor’s degree in related field preferred
At least 3 years’ experience with HMIS data or equivalent social service performance data systems
NON-DISCRIMINATION POLICY
U.S.VETS subscribes to the principles of Equal Employment Opportunity. U.S.VETS’ policy is to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, U.S.VETS intends to comply fully with applicable federal, state, and local employment laws and the information requested on this application will be used only for purposes consistent with those laws.
AMERICANS WITH DISABILITIES ACT - REQUEST FOR
REASONABLE ACCOMMODATION
In accordance with requirements of the Americans with Disabilities Act, U.S.VETS’ policy is to provide reasonable accommodation for applicants requesting accommodation(s) during the application process, so the applicant may be given a full and fair opportunity to be considered for employment. If any candidate needs a reasonable accommodation to participate in the interview process, please notify U.S.VETS in any of the following ways: by calling 213-542-2600, U.S. Mail, or hand deliver to U.S.VETS, 800 West 6th Street, Suite 1505, Los Angeles, CA 90017. Attention: Human Resources Job Applicant Request.
Mission Statement
U.S.VETS’ mission is the successful transition of military veterans and their families through the provision of housing, counseling, career development, and comprehensive support.
Rev. 01/19/24
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