Terminal Operations Manager

What You’ll Do:

The Fleet Leader will oversee the activities of Driver Leaders and their respective teams of drivers to ensure the utmost in performance, and smooth driver and customer experience.

· Manage a community of Driver Leaders whose duties include management of Drivers and tractors to ensure success is achieved for customers and Drivers

· Manage work schedules including coverage for holidays, sick days, etc. for all employees

· Monitor employee and Driver performance through KPI and soft-skill management

· Enhance employee performance through coaching, mentoring and documentation

· Managing Driver’s performance while promoting safe operations

· Monitor freight assigned to Drivers in order to ensure the highest level of service to our customers

· Lead team with strong work ethic & integrity

· Fill-in for other business needs, as warranted

· Monitor and Manage KPI’ for P&L Fuel Management, and Utility

· Build credibility and trust among managed employees by providing prompt and constructive feedback in office when observing such need.

· Lead and facilitate regularly scheduled meetings and in-person trainings that harmonize collaboration internal to the department and external to other SBU’s

· Determine best practices and reinforce constructive and positive feedback through face-to-face interactions with employees on the floor in real time

What We’re Looking For:

Education

· Bachelor’s degree or equivalent work experience required

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Experience

· 3 years in Operations including Customer Service, Fleet Management, or Load Planning required

· Knowledge of DOT hours of service and how they apply to a Driver

· XPM / Qtops (AS-400)

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Knowledge, Skills & Abilities

Knowledge:

· Customer & Personal Service/Building Relationships - knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services

· Public Safety & Security knowledge helpful – familiarity with relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions

· Administration & Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources

· Mathematics - knowledge of mathematics to solve problems

· Computers and Electronics - knowledge of electronic equipment, and computer hardware and software, including applications

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Skills:

· Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

· Judgment and Decision Making - considering the relative costs and benefits of potential actions to choose the most appropriate one

· Active Listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, while not interrupting at inappropriate times

· Complex Problem Solving - identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

· Time Management - managing one's own time and that of others

· Active Learning - understanding the implications of new information for both current and future problem-solving and decision-making

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Abilities:

· Oral Comprehension & Expression - ability to listen, understand, and communicate information and ideas through spoken words and explanations which others can easily understand

· Problem Sensitivity - the ability to tell when something is wrong or is likely to go wrong. This does not involve solving the problem, rather recognizing there is or could be a problem

· Deductive Reasoning - ability to apply general rules to specific problems to produce answers that make sense

· Inductive Reasoning - ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)

· Ability to be a self-starter

· Ability to multi-task

· Ability to work in stressful situations

· Ability to learn new systems

· Experience in a deadline-driven environment preferred

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Supervisory Responsibility: 250-500 drivers, up to 20 office employees

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Work Environment / Physical Requirements – Normal office settings

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your salary expectation for this role? (Failure to respond will result in a delay from the hiring department)

Work Location: In person