What are the responsibilities and job description for the GL Specialist I position at Uber?
About the Role
Uber's driver-partners are our most meaningful customers, and we're crafting an outstanding customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
What you'll do
- Deliver 5-star, in-person support to our partner-drivers
- Welcome and onboard new partner-drivers
- Deliver high quality onboarding presentations to new partner-drivers joining the Uber platform
- Be passionate and knowledgeable when speaking about Uber products
- Track key metrics, data and KPIs to ensure that the team is operating at the highest level and are optimised to increase efficiencies
- Go beyond mere problem solving; identify root causes and make process improvement proposals to the Driver Operations team.
- Diffuse potentially heated exchanges through a calm temperament and excellent negotiation and conflict resolution skills
What you'll need
- Proven ability to work in a fast-paced customer facing environment
- A quick and calm thinker when under pressure
- Analytical and critical thinking ability
- Strong communication and organisation skills
- An interest in or experience of discussing and training people on technology
- The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
- Project management
- Executional excellence
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
