Strategy - UI/UX

Our Mission

Ubiquiti Inc. (UI) is focused on democratizing network technology on a global scale - aggregate shipments of over 108 million devices play a key role in creating networking infrastructure in over 200 countries and territories around the world. Our professional networking products are powered by our UNMS and UniFi software platforms to provide high-capacity distributed Internet access and unified information technology management, respectively.

Customers know UI products for their excellent user experience, high performance, and exceptional value:

• UniFi Network: An intuitive home and business network management platform that allows you to configure WiFi networks, monitor clients, set custom traffic rules, and much more.
• UniFi Protect: A plug-and-play camera security platform for home and business use where you can view live surveillance streams, record and store footage, set custom detection areas, and personalize how you are notified of captured activity.
• UniFi Talk:  A fully featured, affordable, subscription-based Voice over Internet Protocol (VoIP) phone solution designed for small and medium-sized businesses.
• UniFi Access: A state-of-the-art access control system that supports conventional electric bolts/strikes, magnetic locks, and 12V access accessories such as motion sensors, push buttons, and alarms. Allows you to easily manage users, visitors, schedules, and access policies.
• UID: A simple but comprehensive administrative platform for larger organizations that allows you to manage employee roles, network permissions, door access, workflows, hierarchies, support tickets, and other daily productivity tasks. User access is tied to individual single sign-on accounts to centralize and streamline personnel management.

Role Summary

We are looking for a self-starter with a passion for technology to drive our goal of improving user experience and simplifying IT. We will provide all necessary resources including, but not limited to, lab equipment, technical training, analytics data, communication with development teams, and channels to speak with customers. 

This dynamic position offers a truly unique opportunity to grow personally and professionally while working with the most cutting edge technology in the industry.

Description

• Create and manage a new QA lab focusing on the UniFi product lines 
• Perform product and feature audits to create a more intuitive user experience
• Leverage customer analytics data to identify UI/UX improvements (support tickets, social media topics, feedback responses, etc.)
• Effectively prioritize issues based on how impactful they will be to brand narrative
• Assist with writing and maintaining of customer-facing documentation
• Interfacing with UID customers to serve as an advocacy manager: speaking with prospective customers, coordinating with our network engineers to provide support, and seeking leverageable improvements for the product with a goal of meeting industry needs and reducing future support volumes

Requirements

• A passion for technology and user experience
• Basic knowledge of networking (what is a router vs. access point, what are VPNs, etc.)
• A self-starter and independent thinker capable of working in a fast-paced and dynamic environment
• Ability to understand technical topics at a high level and simplify them for an intuitive user experience
• Willingness to be hands-on with equipment and learn how things work on-the-job
• Excellent oral and written communication skills
• Ability to strategize and think from a customer-centric perspective

Education and Experience

• Bachelor's degree
• 1-2 years of experience, or is a recent/upcoming graduate

Location and Working Conditions

• Hybrid office and work-from-home 
• Commuting distance to one of our office locations:
  • Salt Lake City (Draper), Utah
  • Chicago, Illinois
• Casual dress
• Access to office snacks and refreshments

Benefits

• Work with the latest advances in technology
• Fully paid, high coverage medical insurance including dental and vision
• 401k contribution from the company
• Company products for home lab setups
• Flexible working hours and terms