Cell Phone Repair Technician

POSITION DETAILS

JOIN OUR GROWING TEAM! LOOKING FOR PERSONABLE AND MOTIVATED INDIVIDUALS. WE OFFER PAID TRAINING!

Serves customers by diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction.

30 to 40 hours per week.

$15.00/ hour depending on experience plus commissions

Tasks and Responsibilities

– Diagnose, troubleshoot, and repair device

– Provide recommendations for problem resolution

– Explain complex technical issues to customers in a non-technical, simple to understand manner

– Provide repair and replacement estimates to customers

– Ensure that all repairs meet or exceed uBreakiFix quality standards

– Greet customers in a friendly manner and maintain a positive work environment

– Answer phone calls to the store with a professional, courteous and friendly demeanor

– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

– Keep track of all devices and inventory while safeguarding all store stock

– Utilize the point-of-sale system to maintain an accurate record of customer information and a real-time status of each repair

– Maintain the cleanliness and professional appearance of the store

Basic Qualifications

- Outstanding customer service skills

- Willingness to travel to customers and should have own vehicle and valid driver’s license

- Excellent technical, problem solving, and analytical skills

- Exceptional organizational skills

- Strong written and oral communication skills

- Proficient in Microsoft Office

- Work well in team environment

- Ability to work flexible hours, including weekends and holidays

- High school diploma or GED

Preferred Qualifications

- A Certification

- Apple Certified Macintosh Technician (ACMT)

- Experience repairing electronics, smartphones, PC/MACs, and game consoles

- Technical degree or certification in Electronics or Consumer Electronics

- Previous experience working at retail electronics store

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Commission pay

License/Certification:

• Driver's License (Preferred)

Work Location: In person