Solutions Expert

We are a uBreakiFix franchisee looking for a Front End In-Store Solutions Technician have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solution-based products, protection plans and services by building authentic connections with customers that drive long-lasting relationships. The In-Store Solutions Technician will work inside a retail store, and be the face of uBreakiFix, delivering award-winning, personalized customer experiences.

What you will do:

• Sell personalized product solutions that meet customer needs
• Expand your knowledge of uBreakiFix and Asurion’s products and culture
• Deliver world-class customer service
• Demonstrate uBreakiFix’s Core Values with integrity in all interactions
• Be responsible for customer device check-in and check-out
• Present and sell related accessories and product protection plans.
• Acquire 5 star Google reviews.
• Follow up on all leads.

What you need to be successful:

• A passion for solving problems and delivering solutions
• A love for people and the devices that enrich their lives
• One or more years of customer service/retail sales experience preferred
• Reliable and flexible when it comes to dealing with difficult situations
• The ability to quickly adapt in an ever-changing environment
• Motivated to meet and exceed evolving key performance objectives
• Ability to work a flexible retail schedule

You are a good fit if you have:

• An outgoing, high energy personality
• Experience educating customers on the products and services we sell
• Be open to receiving constructive feedback to improve sales skills (when applicable)
• Are motivated by a sales culture
• Knowledge of the latest technology including and not limited to mobile devices, TVs, laptops, operating systems and other general electronics
• High School diploma or equivalent preferred
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Are 18 or older
• Basic knowledge of Microsoft Office or Google Suite

Compensation - hourly with uncapped commissions for selling protection plans, accessories and 5 star Google reviews.

Job Types: Full-time, Part-time

Pay: Up to $50,000.00 per year

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location