Director of Patient Access (Cust Svc Mgr 2)

The UC Davis Health Patient Contact Center (PCC) was developed to provide an optimal experience for our patients, physicians, and staff. PCC Team members provide support to our UC Davis Health physician practices for appointment scheduling, referral processing, general Q&A, and scheduling template management. Additional teams working with the PCC will include Nurse Triage and the Financial Clearance Unit, providing centralized authorization, eligibility, and price estimates.

Job Summary

We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.

THIS IS NOT AN H1- B OPPORTUNITY

Responsibilities

Under the direction of the Executive Director of Patient Access, the Director of Patient Access partners with Ambulatory Division leadership, the Medical Group, the School of Medicine, and the Patient Contact Center to develop and facilitate a structured approach to improving access across the health system and oversee the various access related programs/projects. The Director of Patient Access is responsible for leading access related initiatives by improving access to care through providing systems, process, and people-oriented methods. This person will optimize scheduling processes while forecasting appointment demand and matching provider availability. Works on business development of the Patient Contact Center (e.g., clinic integration/onboarding). Develops an enterprise wide standard for access that incorporates strategy and goals of the program, enablers including phone and digital touch points, and development of reports, metrics, and systems to support Chairs and Manager in creating an environment where patients' experience ease of access to all services.

Required Qualifications

• Bachelor's degree in related area and /or equivalent experience/training
• Must have 5 years of leadership experience and demonstrated skill necessary to be responsible for the identification, monitoring and maintenance of departments financial, human, and facility resources
• Management, operational and regulatory healthcare administration knowledge and experience, and ability to learn UCDH operations to be effective resource to ambulatory operations, clinic leadership, providers, and staff
• Administrative skills to develop and lead a successful team in ambulatory operations
• Professional effectiveness as demonstrated by the ability to establish clear and challenging goals, and develop effective, realistic long- and short-range plans; maintain information, schedules and systems in an organized fashion, exercise reason and sound judgment to make popular and unpopular decisions, using a broad perspective and building consensus, and use initiative, vision, and creativity to task and generate innovative ideas, approaches and solutions
• Negotiation and persuasion skills to create collaborative relationships with representatives from different departments with diverse missions and needs
• Communication skills to effectively convey information, concepts, instructions, and ideas in oral and written formats to a variety of audiences with diverse backgrounds, agendas, and level of knowledge and expertise

Preferred Qualifications

• Master’s degree preferred in a related disciplinary field such as Health Administration, Business Administration or Nursing. If Master’s degree is not completed, applicant must complete it within 3 years of hire.
• 3-5 years of Epic experience

Special Requirements

This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.

The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve.

We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds, and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy. #LI-DNI