What are the responsibilities and job description for the 110363 - Financial Aid Counselor position at UC San Diego?
#110363 Financial Aid Counselor
Extended Deadline: Wed 9/1/2021For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit: https://ucnet.universityofcalifornia.edu/news/2021/07/ucs-covid-19-vaccine-policy.html
UCSD Layoff from Career Appointment: Apply by 7/13/21 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 7/22/21. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DESCRIPTION
Enrollment Management (EM) is a multi-unit department currently within the Office of the Executive Vice Chancellor-Academic Affairs. The Unit is led by the Associate Vice Chancellor for Enrollment Management (AVC EM), who serves as the Chief Enrollment Officer of the University. EM is comprised of multiple high-profile, core functional units including: the Office of Admissions, Office of the Registrar, Financial Aid & Scholarships Office, Enrollment Management Technology Services (EMTS), Cal-SOAP, Creative Services, Enrollment Analytics, and the Business Office. EM’s core functions oversee undergraduate admissions and student outreach, continuing student enrollment management, and financial aid and scholarship management.
The Financial Aid and Scholarships (FAS) Office works collaboratively with the Office of Admissions from recruitment through enrollment. The office works to ensure all admitted and continuing students have adequate financial resources available to attend UC San Diego. The FAS Office administers over $500 million in support to undergraduate students and $15 million to graduate/professional level students (excluding Health Sciences). About 60% of undergraduates receive some form of support, with this number growing each year. The staff provides outreach services, counseling, eligibility and verification determination, budgeting, awarding, reconciliation of payments, and federal, state, and university reporting.
Reporting to the Assistant Director of Financial Aid and Scholarships, the Financial Aid Counselor position is empowered to serve every financial aid customer (prospective students, current students, and families) at every stage of contact with the university. Independently applies a broad understanding of student aid program practices and policies including federal, state and university regulations to determine appropriate allocation of aid awards, authorize exceptions, and provide individual counseling on non-routine, sensitive aid issues. As a specialty/project leader, may plan, develop, implement and coordinate at least one financial aid related program or specialty with the ability to be flexible and demonstrate a supportive team attitude.
- Please submit a cover letter for a complete application.
QUALIFICATIONS
Working knowledge of policies, regulations, and practices for awarding financial aid; specialized knowledge of particular programs. In-depth knowledge of the financial aid service partners with a thorough understanding of the processing relationships and the technology of different mechanisms between entities (Federal Government, State Government, IRS, central processing agencies, lenders, guarantors, scholarship agencies, etc) to facilitate eligibility confirmation and problem resolution.
Working knowledge of advising and counseling techniques.
Demonstrated experience and skill to routinely monitor production and quality of work being produced by student staff and set performance standards, observing behavior, providing objective feedback, and effective leadership/coaching/mentoring. Demonstrated experience and skill to assess student staff capabilities and workloads and redistribute when necessary. Demonstrated experience and skill to teach/train student staff in all aspects of job duties/responsibilities.
Experience using complex databases. Ability to define specifications for database programming. Strong technology skills with financial aid management software systems. Knowledge and understanding of databases and external financial aid systems (ProSAM, EdExpress, COD; NSLDS, CPS, Web Grants, ELM) and experience with document management and imaging systems.
Working knowledge of University policies, processes, and procedures. Thorough knowledge and understanding of the mission of the University and Academic Affairs and the integral role of financial aid in student recruitment and retention.
Critical understanding of the fiduciary responsibility of the university as approval decisions for funding each student are made and the associated reconciliation and reporting are completed on behalf of the university to external agencies.
Ability to interpret policies and develop procedures to ensure compliance. In-depth knowledge of regulations in interpreting and administering of federal Title IV, state and university financial aid programs to ensure compliance. Ability to research interpret and apply complex rules and laws. Write and present concise findings with recommended course of action.
Ability to calculate financial aid with attention to detail and accuracy. Understand financial aid eligibility requirements pertaining to academic progress, citizenship eligibility, default and overpayment of federal aid, etc.
Strong written and verbal communication skills. Active listening skills. Possesses strong customer service orientation skills. Ability to communicate effectively and in a sensitive and confidential manner with campus colleagues to ensure student success and to respond to students who are in financial crisis.
Problem identification, critical thinking, and problem solving skills; judgment and decision-making ability.
Strong ability to assess processes and implement improvements. Thorough interpersonal skills. Ability to work with community members and to provide outreach presentation as part of recruitment and enrollment management.
Organizational skills and ability to prioritize work and meet deadlines. Ability to prioritize, organize, assess, and coordinate programs and activities with other staff, departments and organizations to meet multiple deadlines and goals.
Strong proficiency with standard office software as well as internet and email applications. Working knowledge of common University-specific computer application programs.
SPECIAL CONDITIONS
Job offer is contingent upon a satisfactory clearance based on background check results.
Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.
Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
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