#130481 Admissions Officer

DESCRIPTION

Enrollment Management (EM) is a multi-unit department within the Office of the Executive Vice Chancellor-Academic Affairs. The department is led by the Associate Vice Chancellor for Enrollment Management (AVC EM), who serves as the Chief Enrollment Officer and Chief Outreach Officer of the University. EM comprises multiple high-profile, core functional units including: the Office of Admissions, Office of the Registrar, Financial Aid & Scholarships Office, Enrollment Management Technology Services (EMTS), Cal-SOAP, Creative Services, Enrollment Analytics, and the Business Office. We work to advance the academic and public service missions of UC San Diego by ensuring equitable access to education and empowering students throughout their educational journeys.

The Office of Admissions leads the university's efforts to identify, recruit, admit and enroll the next generation of UC San Diego Tritons with particular focus on talented, academically capable, California students, representative of the diversity of the people of California. The mission of the office includes increasing the visibility of UC San Diego in California, the nation and world, through marketing and on- and off- campus recruitment activities to prospective first-year and transfer students and their families; school counselors; community college leaders and advisors; community based organizations; and educational organizations serving groups historically underrepresented on our campus. The Office of Admissions hosts more than 80,000 visitors and receives, processes, and reviews over 150,000 applications for admission annually. The office works collaboratively with on-and off- campus partners to achieve university goals.

The Admissions Officer (AO) works in a fast-paced, deadline-driven, high-demand office, which receives in excess of 150,000 applications annually and is engaged in a highly selective admissions process each year. The AO is responsible for outreach, recruitment, reviewing freshmen and transfer applications, admitted student yield, relations with schools and community and family outreach. The position requires professionalism, skills in presenting information, attention to detail, the ability to collaborate - working in teams, and flexibility. Under the general supervision of the Admissions Leadership Team, the AO identifies potential students, and provides information on a variety of admissions-related issues to the general public including, but not limited to: prospective applicants, parents, counselors, community-based organizations, faculty and campus colleagues. The AO fosters and maintains good working relationships with the public and institutions and organizations involved in outreach recruitment, as well as serves as a resource to the external community, such as high school and community college counselors, representatives from other universities and UC San Diego advisors and administrators.

Admission Officers independently review and/or evaluate, domestic and international applications, for admission at both the freshman and transfer level. The AO uses professional judgment and comprehensive knowledge of educational processes, including acceptance of transfer coursework from domestic institutions and international educational systems, in determining whether applicants meet requirements for admission. The AO is expected to perform with a high level of professionalism as a representative of UC San Diego and the University of California among many constituencies, often times conveying complicated and/or sensitive information. The AO serves as a resource to the staff in Admissions and the campus community for issues related to admission to the University.

• Available to work evenings/weekends during peak periods.

QUALIFICATIONS

• Bachelor's degree in related area and / or three years experience in undergraduate admissions, student advising or student counseling and/or equivalent experience/training.

• Thorough knowledge and experience working with a diverse student population.Demonstrated ability to interact effectively with a diverse group of prospective students and families, counselors, administrators, the general public and campus community including multicultural and non-traditional populations.

• Ability to interpret and communicate University policies and procedures to prospective students and the public. Ability to interpret broadly written faculty guidelines and use independent judgment in making admission decisions. Aptitude to remain abreast of changes to policy, procedures and adjust to changes as required.

• Ability to conduct professional presentations before large and small groups, representing the University and the Office of Admissions.

• Advanced verbal and written communication skills. Ability to be an active listener and provide excellent constituent/customer service in all interactions - in person, on the phone and electronically, demonstrating professionalism at all times.

• Ability to develop recruitment programs, and design effective materials. Demonstrated ability to independently organize and implement informational programs for students and parents, counselors, community-based organizations, and the general public.

• Ability to establish and maintain cooperative relationships with schools, universities, community organizations, and other institutions.

• Ability to assess workload, organize and prioritize work to meet multiple deadlines with efficiency and accuracy in a fast paced environment with changing demands and minimal supervision.

• Demonstrated analytical, critical thinking and problem solving skills. Accurate computational skills and ability to interpret and implement policies and procedures when resolving issues.

• Capacity to be precise and pay close attention to detail including the ability to independently review records and develop itineraries, schedules and plan recruitment activities and programs.

• Ability to conduct independent and unsupervised individual evaluations and assessments (domestic and international), and provide admissions counseling for prospective students, admitted and denied applicants, current UC San Diego undergraduates, high school and community college counselors, college advisors and directors of advising, military recruiters and others.

• Thorough and comprehensive knowledge of academic programs, including curricula, admissions requirements, and financial aid programs, at colleges / universities and specifically at UC, and / or specific colleges and schools. Familiarity with educational trends, common and best practices at post secondary higher education institutions across the nation.

• Ability to maintain confidentiality, discretion and exercise good judgment in handling sensitive and confidential matters.

• Strong knowledge of complex and broadly written guidelines governing evaluation, admission and deferral of freshman and transfer applicants, both domestic and international.

• Ability to interpret broadly written guidelines and use independent judgment in making admission decisions.

• Knowledge of admission-related technology including CRM (Customer Relationship Management) systems. Efficiency in utilizing technology and data to effectively execute the responsibilities of an Admissions Officer, from outreach and recruitment to application review, evaluation and yield

• Strong experience in implementing programs and workshops with high schools and community colleges for recruitment and yield purposes.

• Familiarity in the use of a personal computer including the use of the Microsoft Office Suite (Work, Excel, PowerPoint). Knowledge of email systems as a primary form of communication; accomplished skill at navigating the internet for information retrieval.

SPECIAL CONDITIONS

• Job offer is contingent upon a satisfactory clearance based on background check results.

• Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.

• Must have a valid driver's license and auto-insurance at required limits of the University.

• Position includes substantial domestic and international travel. Must be able to obtain and maintain a valid passport and/or REAL ID.

• The ideal candidate must be committed to the principles of access and diversity at a public institution of higher education.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California’s Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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