What are the responsibilities and job description for the IT Manager position at UCLA?
Under the direction of the Director of Finance and Operation, the IT Manager serves as the primary technology resource for UCLA Lab School. The incumbent ensures the varied technology needs of the school's diverse user-base comprised of 1500 users in distinct user groups including: demonstration teachers, administrators, instructional aids, development staff, parents, students, extended day staff, and finance/business office personnel. Provides technical support for the UCLA Lab School, which is part of the School of Education & Information Studies (SEIS). The incumbent will configure and install workstations, diagnose and repair computer hardware/software problems, assist users with computer-related problems and issues, and staff the Help Desk. The incumbent will initiate, track, and close customer service calls, and perform special assignments as required, as well as provide programming and analysis support for various administrative and academic applications systems and databases. The IT Manager is responsible for providing end-users with a single point of contact for all technology-related requests for support, service and computer training. S/he will serve as an advocate for the customer, assuming ownership of customer issues and ensuring successful resolutions, while maintaining ongoing communication with customers regarding the status of their request.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
29
Records
Qualifications
Required/Preferred
Excellent working knowledge of Apple OS X and knowledge of Windows OS.
Required
Demonstrated skill in the use and maintenance of office application software, such as, Microsoft Office, Adobe Creative Suite Apps, and Apple and Google Apps.
Required
Demonstrated knowledge of networking technologies, primarily TCP/IP
Required
Skills working with network applications in a campus network environment
Required
Skill and ability in working with software and hardware to test, diagnose, and recommend solutions to computer problems
Required
Ability to maintain security and malware software for Apple OS X and Microsoft Windows systems
Required
Knowledge of Apple and Windows hardware sufficient to upgrade and perform simple repairs
Required
Excellent interpersonal and communication skills to interact with UCLA faculty, staff, and students.
Required
Ability to work with frequent interruptions and/or priorities with minimal supervision
Required
Ability to effectively train staff, faculty, and students in computer software
Required
Ability to understand and apply software copyright laws as they relate to ownership and use of software licenses
Required
Ability to understand written and verbal instructions and to prioritize tasks and complete assignments on schedule and report upon status of task
Required
Organizational skills sufficient to inventory, catalog, and track equipment, manuals, and software to determine availability of resources at any given time
Required
Skills to write concise, logical, grammatically correct documentation and training material
Required
Working knowledge of network cabling sufficient to connect and troubleshoot workstations connections to network
Required
Working knowledge of digital video devices, overhead projectors, cameras, scanners
Required
Ability to lift hardware equipment weighing up to approximately 50 pounds
Required
Excellent analytical/troubleshooting skills to identify and isolate problems and propose or implement solutions
Required
Software/hardware related training and certification
Preferred
Exceptional customer service skills to listen to users needs and questions and respond in courteous manner
Required
Working knowledge of standard IT support practices: Help Desk concepts and functions, desktop client setup and configuration, printer setup and installation
Required
Basic understanding of networking protocols and process; Ability to install, configure, and troubleshoot Apple hardware and software within standardized timeframes
Required
Ability to analyze situations and define the problem or objective, formulate conclusions and recognize alternatives
Required
Demonstrated ability to understand and support basic network applications, SFTP, HTTP, SMTP, IMAP
Required
Able to speak clearly and distinctly, using appropriate vocabulary and grammar, to obtain and convey information and explain policies and procedures both in person and on the phone to people at various organizational levels
Required
Experience using Apple network applications (e.g., file sharing, print sharing)
Required
Familiarity with various educational software applications including Tech4Learning Products (WebBlender, ImageBlender, Pixie, etc.), Inspiration, Comic Life,, and Apple's iLife Suite. Experience setting up educational software application servers including Read Naturally and Type-to-Learn.
Preferred
Experience serving as system administrator for a business critical database including database backup techniques.
Preferred
Experience with Filemaker-based solutions preferred.
Preferred
Additional Posting Information
Bargaining Unit:
TX-Systemwide Technical
Application Deadline:
08-27-2022
External Posting Date:
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
29
Records
Qualifications
Required/Preferred
Excellent working knowledge of Apple OS X and knowledge of Windows OS.
Required
Demonstrated skill in the use and maintenance of office application software, such as, Microsoft Office, Adobe Creative Suite Apps, and Apple and Google Apps.
Required
Demonstrated knowledge of networking technologies, primarily TCP/IP
Required
Skills working with network applications in a campus network environment
Required
Skill and ability in working with software and hardware to test, diagnose, and recommend solutions to computer problems
Required
Ability to maintain security and malware software for Apple OS X and Microsoft Windows systems
Required
Knowledge of Apple and Windows hardware sufficient to upgrade and perform simple repairs
Required
Excellent interpersonal and communication skills to interact with UCLA faculty, staff, and students.
Required
Ability to work with frequent interruptions and/or priorities with minimal supervision
Required
Ability to effectively train staff, faculty, and students in computer software
Required
Ability to understand and apply software copyright laws as they relate to ownership and use of software licenses
Required
Ability to understand written and verbal instructions and to prioritize tasks and complete assignments on schedule and report upon status of task
Required
Organizational skills sufficient to inventory, catalog, and track equipment, manuals, and software to determine availability of resources at any given time
Required
Skills to write concise, logical, grammatically correct documentation and training material
Required
Working knowledge of network cabling sufficient to connect and troubleshoot workstations connections to network
Required
Working knowledge of digital video devices, overhead projectors, cameras, scanners
Required
Ability to lift hardware equipment weighing up to approximately 50 pounds
Required
Excellent analytical/troubleshooting skills to identify and isolate problems and propose or implement solutions
Required
Software/hardware related training and certification
Preferred
Exceptional customer service skills to listen to users needs and questions and respond in courteous manner
Required
Working knowledge of standard IT support practices: Help Desk concepts and functions, desktop client setup and configuration, printer setup and installation
Required
Basic understanding of networking protocols and process; Ability to install, configure, and troubleshoot Apple hardware and software within standardized timeframes
Required
Ability to analyze situations and define the problem or objective, formulate conclusions and recognize alternatives
Required
Demonstrated ability to understand and support basic network applications, SFTP, HTTP, SMTP, IMAP
Required
Able to speak clearly and distinctly, using appropriate vocabulary and grammar, to obtain and convey information and explain policies and procedures both in person and on the phone to people at various organizational levels
Required
Experience using Apple network applications (e.g., file sharing, print sharing)
Required
Familiarity with various educational software applications including Tech4Learning Products (WebBlender, ImageBlender, Pixie, etc.), Inspiration, Comic Life,, and Apple's iLife Suite. Experience setting up educational software application servers including Read Naturally and Type-to-Learn.
Preferred
Experience serving as system administrator for a business critical database including database backup techniques.
Preferred
Experience with Filemaker-based solutions preferred.
Preferred
Additional Posting Information
Bargaining Unit:
TX-Systemwide Technical
Application Deadline:
08-27-2022
External Posting Date:
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