What are the responsibilities and job description for the Manager of Mail Services position at UCLA?
Under the direction of the Associate Director of Mail, Document & Distribution Services the incumbent has responsibility for business management of the Incoming and Outgoing Mail functional unit. In addition, the incumbent assists department leadership with long-range problems and planning, organizing, and directing business operations.
The Incoming Mail unit processes close to 2 million pieces of Incoming and Campus mail per year delivered to approximately 670 Campus mail stops per day. The Outgoing Mail unit processes over 1.5 million pieces per year. Responsibilities include long-range management problem solving in a dynamic environment with a variety of employees and business services; coordinating, organizing, and supervising staff; expenditure control; space utilization including security and maintenance of building and equipment; continuity planning; and safety coordination.
Duties include managing a $3.6 million operational budget, directly supervising approximately 14 FTEs, controlling $1.5 million in University annual postage expense, assisting in project management, developing and implementing departmental and employee performance measurements, and developing department procedures.
Human resource management functions include recommendations on hiring or releasing staff, discipline, training, and preparation of constructive employee evaluations. The incumbent exercises discretionary powers to solve managerial and/or program problems.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
14
Records
Qualifications
Required/Preferred
Demonstrated knowledge and experience in the principles, practices, and trends of management within a large University mail services operation.
Preferred
Demonstrated knowledge in United States Postal Service requirements. Ability to communicate detailed requirements and procedures to internal and external staff.
Preferred
Demonstrated supervisory skills sufficient to organize, motivate, and train a variety of staff members over a variety of business services to meet department goals and objectives.
Required
Demonstrated ability to direct and inspect the work of subordinates, and resolve any employee and/or customer concerns/issues.
Required
Demonstrated skill in managing a variety of human resource related matters, i.e., employee training, evaluations, interviewing and selection, employee relations and corrective action.
Required
Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, assignments, pressure of deadlines, and competing requirements.
Required
Demonstrated customer service skills sufficient to service customers in a professional and timely manner. Ability to communicate effectively with people of various social, cultural, economic and educational backgrounds. Ability to listen, understand and follow through on both oral and written requests.
Required
Demonstrated computer skills sufficient to interact with internal UCLA systems, produce necessary reporting documents, and communicate with internal and external customers.
Required
Ability to read, understand, and interpret text including department and University policies and procedures, bargaining agreements, manuals, instructions and other guidelines.
Required
Ability to make reasonable decisions when faced with conflicting instructions or priorities.
Required
Knowledge of UCLA campus buildings, Medical Center and departments in able to supervise mail routes, problem solve, and assist in decision making of short and long term plans.
Preferred
Ability to perform frequent walking, standing, bending, stooping; to lift, lower, and carry mail weighing up to 50 pounds; and to grip, lift, push, and pull mail gurneys and cages over various obstacles (curbs, steps, ramps).
Required
Ability to lawfully operate a motor vehicle with a valid California Drivers License and satisfactory driving record.
Required
Bachelor's Degree preferred or High School diploma or equivalent education and experience with 5 years supervisory experience sufficient to organize, motivate, and train a variety of staff members over a variety of business services to meet department goals and objectives.
Required
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
05-03-2023
External Posting Date:
The Incoming Mail unit processes close to 2 million pieces of Incoming and Campus mail per year delivered to approximately 670 Campus mail stops per day. The Outgoing Mail unit processes over 1.5 million pieces per year. Responsibilities include long-range management problem solving in a dynamic environment with a variety of employees and business services; coordinating, organizing, and supervising staff; expenditure control; space utilization including security and maintenance of building and equipment; continuity planning; and safety coordination.
Duties include managing a $3.6 million operational budget, directly supervising approximately 14 FTEs, controlling $1.5 million in University annual postage expense, assisting in project management, developing and implementing departmental and employee performance measurements, and developing department procedures.
Human resource management functions include recommendations on hiring or releasing staff, discipline, training, and preparation of constructive employee evaluations. The incumbent exercises discretionary powers to solve managerial and/or program problems.
Percentage of Time:
100
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
14
Records
Qualifications
Required/Preferred
Demonstrated knowledge and experience in the principles, practices, and trends of management within a large University mail services operation.
Preferred
Demonstrated knowledge in United States Postal Service requirements. Ability to communicate detailed requirements and procedures to internal and external staff.
Preferred
Demonstrated supervisory skills sufficient to organize, motivate, and train a variety of staff members over a variety of business services to meet department goals and objectives.
Required
Demonstrated ability to direct and inspect the work of subordinates, and resolve any employee and/or customer concerns/issues.
Required
Demonstrated skill in managing a variety of human resource related matters, i.e., employee training, evaluations, interviewing and selection, employee relations and corrective action.
Required
Skill in prioritizing assignments to complete work in a timely manner when there are changes in workload, assignments, pressure of deadlines, and competing requirements.
Required
Demonstrated customer service skills sufficient to service customers in a professional and timely manner. Ability to communicate effectively with people of various social, cultural, economic and educational backgrounds. Ability to listen, understand and follow through on both oral and written requests.
Required
Demonstrated computer skills sufficient to interact with internal UCLA systems, produce necessary reporting documents, and communicate with internal and external customers.
Required
Ability to read, understand, and interpret text including department and University policies and procedures, bargaining agreements, manuals, instructions and other guidelines.
Required
Ability to make reasonable decisions when faced with conflicting instructions or priorities.
Required
Knowledge of UCLA campus buildings, Medical Center and departments in able to supervise mail routes, problem solve, and assist in decision making of short and long term plans.
Preferred
Ability to perform frequent walking, standing, bending, stooping; to lift, lower, and carry mail weighing up to 50 pounds; and to grip, lift, push, and pull mail gurneys and cages over various obstacles (curbs, steps, ramps).
Required
Ability to lawfully operate a motor vehicle with a valid California Drivers License and satisfactory driving record.
Required
Bachelor's Degree preferred or High School diploma or equivalent education and experience with 5 years supervisory experience sufficient to organize, motivate, and train a variety of staff members over a variety of business services to meet department goals and objectives.
Required
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
05-03-2023
External Posting Date:
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