Manager, Product Strategy and Human Centered Design
Job Posting for Manager, Product Strategy and Human Centered Design at UCLA
The Digital Foundry sets the strategy for a portfolio of enterprise-wide products and platforms enabling the activities of administrative and academic stakeholders across the university. The Digital Foundry team facilitates and conducts quality assurance, testing, release management, application lifecycle management, and UI/UX for core enterprise technologies ensuring functionality, quality, business value, user-experience, and digital accessibility of the products and platforms meet the expectations of the campus community. The Digital Foundry fuels ITS' cloud-first strategy by strategically reducing technical debt in partnership with other departments and teams leveraging cutting-edge techniques to accelerate releases using automation and application lifecycle management standards and tools.
Human Centered Design and Digital Accessibility understands the university, its stakeholders, and their technology needs and desires to inform the design of products, platforms, departmental or functional processes, digital solutions, and IT services through extensive UI/UX research and development. Assess and enable accessibility of software, enterprise applications, and electronic/digital resources. Conduct accessibility reviews, enable compliance with accessibility standards, execute ongoing analysis, and support end-user training/awareness.
The Manager, Product Strategy and Human Centered Design plays a critical role in delivering user-centered design solutions that meet the needs of UCLA's diverse end-users. This manager will have the opportunity to oversee UI, UX, and accessibility work for a wide range of products, platforms, applications, and technologies that impact the teaching, learning, research, and administration for the university's students, faculty, and staff. This role will manage a team of talented UX designers, UX researchers, and UI developers and will drive the team's strategy to ensure exceptional user experience, including accessibility, for the technologies managed by the IT organization. Together with other IT leaders, this manager enables delivery of a cross-functional human centered design experience for UCLA's IT end users. The Manager will collaborate with cross-functional teams, including product/application development, DevOps, and Quality Assurance/Release Management, to ensure the successful implementation and upgrade of human-centered technology solutions.
The Manager, Product Strategy and Human Centered Design will positively impact UCLA's operations and culture by ensuring UCLA's products and applications are human-centered, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.
Percentage of Time:
100%
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
20
Records
Qualifications
Required/Preferred
Five years of experience working in one or more of the following fields: human centered design, UX/UI development and design, project management, information technology, IT service management, or related field.
Required
Two years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.
Required
Demonstrated success in leading teams in the development and implementation of human-centered technology solutions that leverage UI/UJX principles.
Required
Advanced understanding of human-centered design principles and practices, including accessibility standards for technology.
Required
Demonstrated experience implementing user interface design best practices and guidelines in websites, software, and/or products.
Required
Demonstrated ability to interpret and analyze business needs, user requirements and technical constraints and identify ways in which software or web designs can support those needs.
Required
Demonstrated ability to effectively delegate responsibilities and manage multiple projects.
Required
Demonstrated leadership skills, including mentorship, negotiation, and change management. Motivates and inspires staff to improve technology with human centered design principles.
Required
Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams. Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders.
Required
Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Required
Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources.
Required
Able to lead data gathering efforts seeking information from multiple and diverse sources. Experience operating as a point of escalation.
Required
Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging.
Required
Demonstrated understanding of how decisions affect teams. Demonstrated ability to make decisions with integrity.
Required
Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. Has demonstrated experience leading in an ever-changing, fast-paced environment.
Required
Bachelor's degree or equivalent combination of experience/training in one or more of the following fields: information technology, computer science, human centered design, user experience, user interface development, or another related field.
Required
Seven or more years of experience working in one or more of the following fields: human centered design, UX/UI development and design, project management, information technology, IT service management, or related field.
Preferred
Five or more years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.
Preferred
Experience in complex higher education environments, serving academic and administrative functions of a large
public university.
Preferred
Bachelor's degree in one or more of the following fields: information technology, computer science, human centered design, user experience, user interface development, or another related field.
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
02-14-2024
External Posting Date:
Human Centered Design and Digital Accessibility understands the university, its stakeholders, and their technology needs and desires to inform the design of products, platforms, departmental or functional processes, digital solutions, and IT services through extensive UI/UX research and development. Assess and enable accessibility of software, enterprise applications, and electronic/digital resources. Conduct accessibility reviews, enable compliance with accessibility standards, execute ongoing analysis, and support end-user training/awareness.
The Manager, Product Strategy and Human Centered Design plays a critical role in delivering user-centered design solutions that meet the needs of UCLA's diverse end-users. This manager will have the opportunity to oversee UI, UX, and accessibility work for a wide range of products, platforms, applications, and technologies that impact the teaching, learning, research, and administration for the university's students, faculty, and staff. This role will manage a team of talented UX designers, UX researchers, and UI developers and will drive the team's strategy to ensure exceptional user experience, including accessibility, for the technologies managed by the IT organization. Together with other IT leaders, this manager enables delivery of a cross-functional human centered design experience for UCLA's IT end users. The Manager will collaborate with cross-functional teams, including product/application development, DevOps, and Quality Assurance/Release Management, to ensure the successful implementation and upgrade of human-centered technology solutions.
The Manager, Product Strategy and Human Centered Design will positively impact UCLA's operations and culture by ensuring UCLA's products and applications are human-centered, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.
Percentage of Time:
100%
Shift Start:
8:00 am
Shift End:
5:00 pm
Qualifications for Position
20
Records
Qualifications
Required/Preferred
Five years of experience working in one or more of the following fields: human centered design, UX/UI development and design, project management, information technology, IT service management, or related field.
Required
Two years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.
Required
Demonstrated success in leading teams in the development and implementation of human-centered technology solutions that leverage UI/UJX principles.
Required
Advanced understanding of human-centered design principles and practices, including accessibility standards for technology.
Required
Demonstrated experience implementing user interface design best practices and guidelines in websites, software, and/or products.
Required
Demonstrated ability to interpret and analyze business needs, user requirements and technical constraints and identify ways in which software or web designs can support those needs.
Required
Demonstrated ability to effectively delegate responsibilities and manage multiple projects.
Required
Demonstrated leadership skills, including mentorship, negotiation, and change management. Motivates and inspires staff to improve technology with human centered design principles.
Required
Advanced written and verbal communication skills and is able to communicate work assignments to medium-sized teams. Demonstrated experience presenting complex technical information to audiences of technical and non-technical stakeholders.
Required
Advanced project management skills with demonstrated experience delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities. Significant experience working in a project-based environment using leading project management practices including schedule management, status reporting, and communication of project risks and issues.
Required
Extensive experience solving technical and non-technical problems; able to delegate solutioning when appropriate to the proper resources.
Required
Able to lead data gathering efforts seeking information from multiple and diverse sources. Experience operating as a point of escalation.
Required
Demonstrated experience providing inclusive leadership of others, cultivating an inclusive environment that values equity, diversity, inclusion and belonging.
Required
Demonstrated understanding of how decisions affect teams. Demonstrated ability to make decisions with integrity.
Required
Inspires creativity in others and advises teams on industry-leading practices, such as the incorporation of new technologies or processes. Has demonstrated experience leading in an ever-changing, fast-paced environment.
Required
Bachelor's degree or equivalent combination of experience/training in one or more of the following fields: information technology, computer science, human centered design, user experience, user interface development, or another related field.
Required
Seven or more years of experience working in one or more of the following fields: human centered design, UX/UI development and design, project management, information technology, IT service management, or related field.
Preferred
Five or more years of experience leading teams in a management or leadership role, particularly in a fast-paced, service-oriented environment.
Preferred
Experience in complex higher education environments, serving academic and administrative functions of a large
public university.
Preferred
Bachelor's degree in one or more of the following fields: information technology, computer science, human centered design, user experience, user interface development, or another related field.
Preferred
Additional Posting Information
Bargaining Unit:
99-Policy Covered
Application Deadline:
02-14-2024
External Posting Date:
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