Wausau Housing Supervisor

Do you want to work for an organization that enjoys helping others? UCP of West Central Wisconsin is looking to add a Housing Supervisor to our team. You will thrive in this position if you have an excellent eye for detail, enjoy administrative work, and have a basic knowledge of Case Coordination or Service Coordination. This position is ideal for you if you have experience with Case Coordination, a secondary education from technical school/college/university, or looking for an entry-level supervisor position to broaden your skills.

Is this you? Let us know by submitting your resume and cover letter!

This position is responsible for ensuring Housing Specialist are supported with their cases, monitoring for quality service, have positive working relationships with staff assigned. The Housing Supervisor is responsible for coaching, training and mentoring of staff. The Housing Supervisor is responsible for key metrics and following department processes. This position will be working with other Housing Supervisors to be aligned with best practices. The Housing Supervisor must develop strong internal and external relationships. The Housing Supervisor supports the Housing Director and has routine and regular communications to support the growth of this service.

Responsibilities and Duties:

I. Process of Housing Supervisor

a. Process authorizations for assigned staff

b. Process and ensure all data is accurate and complete

c. Review staff training and support needs

II. Complete with Accuracy & Attention to Detail

a. Client care plans and referring agencies have communication on progress

b. Maintain timely and accurate records and reports

c. Prioritize and efficiently handle tasks with deadlines

d. Attend and actively participate in weekly supervisory meetings

III. Maintain Confidentiality & Customer Service

a. Control sensitive and protected client and organization information in a highly confidential manner

b. Communication with clients is affective and respectful with all Staff Members, clients, vendors, and customers

c. Attend organization meetings held virtually and travel to meet customer needs

d. Provide staff feedback and evaluations

IV. Other duties as assigned by Supervisor

Qualifications and Experience:

Required

· High School Diploma or equivalent

· Knowledge and proficient use of computer software; third party software; Excel, and/or Windows Office/365

· Minimum of 1 year Case Management experience including assessment, care planning and follow-up

· Trustworthy and reliable

· Desire to be a supervisor

· Follows UCP Company Values, Customer Service, Quality, Teamwork, Diversity, and Trust

Preferred

· Minium 1 year of Case Coordination/Service Coordination in Family Carem, IRIS long term care or similar service models

· Knowledge of housing resources or work with marginalized individuals with focus on housing stability, lease obtainment and tenancy skills

· Knowledge of state, federal, local resources and public benefit programs that support individuals

· Obtained degree or currently enrolled at a University or Technical College pursuing a degree in Human Serivices or similar academic degree

Staff Member Benefits:

· Flexible scheduling

· Work-life balance

· Vacation, Holiday and Sick Time accruals

· Staff recognition

· Professional development

· Merit and market wage raises

Staff evaluations occur annually with the direct Supervisor of the Staff Member. Evaluations and pay increase outcomes are aligned with the established benchmarks and goals of the organization.

For more information about us, please visit our website: ucpwcw.org

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule
• Mileage reimbursement
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to Commute:

• Wausau, WI 54403 (Required)

Ability to Relocate:

• Wausau, WI 54403: Relocate before starting work (Required)

Work Location: Hybrid remote in Wausau, WI 54403

Salary : $18 - $21