Global Trade Specialist

ABOUT UDA:
United Dairymen of Arizona (UDA) is a local, family-owned, dairy cooperative committed to serve the needs of our members, community, and customers by providing high quality milk and dairy products. As the only milk marketing co-op in the state, UDA oversees the production, processing, and marketing of Arizona's finest milk products from farm to Retail in 48 hours or less. From sweet cream and butter to non-fat dry milk, UDA provides milk products to manufactures and supermarket chains throughout the Grand Canyon State. 

Our motto at UDA is “United in Excellence.” The dairy industry's success isn't built on one dairy or brand, its built on the community as a whole - this includes our amazing employees. When you join UDA, you're not just joining a business, you're joining a family. Since 1960 UDA has been headquartered, operated, and managed in Arizona. We strive to provide our employees with rewarding career opportunities aimed at long-term stability, growth, and advancement. We put our heart and soul into our products and value our team who show up, every day and do the work.

JOB SUMMARY DESCRIPTION:

The Global Trade Specialist will be responsible for developing and maintaining exceptional customer service to internal and external customers while processing domestic, export and/or import shipments to move products globally. They will be responsible for the end-to-end processing of contracts- inception through customer delivery/receipt. They will coordinate and schedule domestic and or/international shipments; are responsible for making efficient transportation decisions and for seeing the shipments through to completion. This individual would work with foreign offices, customers, suppliers, and service providers, such as warehouse, ocean, drayage, and trucking providers to ensure all shipments are properly scheduled through all operation steps while upholding governmental compliances.  This job will be 100% onsite at the company headquarters in Tempe, AZ.  Remote work not available.

Primary Duties & Responsibilities:

The essential functions include, but are not limited to the following:

• Collect and compile relevant documentation for domestic, export or import shipments in accordance with the underlying contract terms and governing regulations.
• Partner with internal departments and third parties to support account management with specific customer document request.
• Review and verify sales contracts, purchase orders, shipping instructions, labels and other documents pertinent to the contract(s). Clarify and adjust when required apply, review, and collect various 3rd party documentation – such as Certificates of Origin, Quality Certificates, Ocean Bills of Landing.
• This position interacts with domestic service provides, our global customer base and banking channels, and is instrumental in ensuring successful cargo clearance and payment collections.
• Ensure acquired documentation is complete and accurate, presented to customers and/or banks prior specified due dates.
• Communicate clear documentation instructions to suppliers and customers in a timely manner, including across various time zones.
• Enter key data with accuracy and maintain spreadsheets.
• Respond to customer inquiries and communicate with customers and internal stakeholders to provide updates regarding assigned shipments.
• Maintain transparency of progress of the process above for managers or any party of the transactions.
• Assist to problem solve both domestic and overseas vendors and customers.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:
General Skills & Abilities needed to complete job successfully:

• Ability to communicate concisely instructions to sellers and customers both domestically and in foreign countries.
• Highly detailed-oriented, energetic, organized, professional, resourceful, collaborative and self-motivated.
• Highly organizational capabilities along with the ability to multi-task, prioritize workflow and complete tasks with high level of accuracy, responsibility, and efficiency.
• Strong knowledge of MS Office, Word, Excel.
• Excellent multi-tasing and time management skills.
• Exceptional oral and written communication and listening skills.
• Ability to determine and establish daily and weekly priorities.
• Problem-solving: Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Team oriented, but takes ownership of providing timely, correct, and complete work product.

Experience:

• Excellent customer service skills
• Ability to meet multiple tasks/projects with changing priorities while maintaining a professional attitude.
• Domestic and Export supply chain experience preferred.
• Multilingual is a plus.

Skills:

• Ability to communicate concisely instructions to sellers and customers domestically and in foreign countries.
• Highly detailed-oriented, energetic, organized, professional, resourceful and self-motivates.
• Highly organizational capabilities along with the ability to multi-task, prioritize workflow and
• Complete tasks with high level of accuracy, responsibility, and efficiency.
• Strong knowledge of MS Office, Word, Excel.
• Excellent multi-tasing and time management skills.
• Exceptional oral and written communication and listening skills.
• Ability to determine and establish daily and weekly priorities.
• Team oriented, but takes ownership of providing timely, correct, and complete documents.                           

Education/Certifications:

• Prefer but not required, Associate in Arts degree (AA) or higher: or equivalent experience

BENEFITS:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

The duties and responsibilities described are not a comprehensive list; employees may be subject to additional, or altered, tasks and the scope of the role may change as necessitated by business demands. UDA will not consider any application submissions from unauthorized third-parties, consulting, or external staffing firms and will not be held subject, or liable, to any terms, fees, or penalties associated with a submission.

UDA is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.