Position Title: Inside Sales Clerk FLSA Classification: Non-Exempt-Hourly
Job Code: 503075 Employee Class: Hourly
Department: Sales Reports to: Operations
General Summary
The Inside Sales Clerk is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general direction; exercises discretion and judgment on work priority on a regular basis; and certain degree of creativity is expected.
Principal Duties and Responsibilities
- Maintains frequent communication with customer base and gathers information to ensure their satisfaction.
- Solicits sales orders from existing customers via phone
- Develops new customers via “pull” through marketing (Phone-Internet).
- Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels.
- Executes market penetration strategy utilizing web based sales leads.
- Communicates sample needs for customers/dealers/contractors with the plant.
- Corresponds regularly with customers, i.e. Brand Bulletins, Brochures, and any program updates.
- Helps drive new product sales by communicating unknown products to customers
- Works with account managers to comply with customer request and to solve customer problems.
- Maintains positive relationships with distributors
- Works with Product Managers to enhance sales programs
- Attends shows and product introductions when necessary.
- Attends various product trainings, as needed.
- Prepares various reports and correspondence as required.
- Performs data collection and entry for Account Managers
- Performs other duties as required.
Job Specifications
Knowledge Required
- Minimum of high school graduate
- Minimum two years of experience in customer services.
- Working knowledge and proficiency in the use of computer and business related software, including Microsoft applications (Excel, Word, and Outlook)
- Working knowledge of various office equipment (computer, scanner, etc.)
Skills and abilities
- Proficiency in the use of the English language in reading, writing and speaking
- Proficiency in the use of business math
- Ability to successfully communicate with all organizational levels
- Ability to communicate clearly via phone and email with co-workers and management
- Ability to organize and prioritize work load and manage time
- Ability to work hours mandated by management
- Ability to pass a drug test
Conduct
- Self-managing
- Highly motivated and enthusiastic
- Good interpersonal skills and good communicator
- Strong organization skills and detail oriented
- Be a team player and support the Company’s goals
- Conducts in a professional manner
Working Conditions
Working environment is generally favorable. Requires sitting at a desk for long periods of time. Some traveling may be required.
Disclaimer Statement
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
“UFP Industries and its subsidiaries and affiliates are equal opportunity employers. All qualified candidates will receive consideration without regard to race, color, religion, sex or national origin”
Review & Approvals
Name Department Manager Date
Name Human Resources Date
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Profit sharing
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
- Grandview, TX 76050: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 2 years (Preferred)
- Clerical: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
Work Location: One location