What are the responsibilities and job description for the Dispatcher position at UFP Industries, Inc.?
General Summary
The Dispatcher is responsible for supervising the scheduling and coordination of trucks and drivers according to customer requests and in compliance with DOT regulations and company rules. Notifies drivers of assignments; reviews and verifies accuracy of driver's logs and data base.
El Despachador es responsable de supervisar la programación y coordinación de camiones y conductores de acuerdo con las solicitudes del cliente y en cumplimiento con los reglamentos del Departamento de Tránsito (DOT) y las normas de la empresa. Notifica a los conductores sus asignaciones; revisa y verifica la exactitud de los registros y base de datos de los conductores.
Principal Duties / Responsibilities
- Manages and schedule all outbound loads and coordinate with sales and production.
- Coordinate proper loading and shipping order with S/R personnel.
- Set up all loads to be shipped common carrier with outside freight companies.
- Determines mode of transportation and selects appropriate carrier.
- Negotiates rates and contracts for transportation services.
- Coordinates routing of orders, and dispatches carrier with orders and appropriate delivery instructions consistent with customer receiving times.
- Ensures all internal/external paperwork meets all Universal as well as DOT regulations and procedures.
- Establishes delivery appointments and loading times for each carrier.
- Manages internal (UFP) equipment and drivers.
- Answers questions and resolves supplier and customer problems regarding transportation issues.
- Documents any shortage on orders, investigates reasons for occurrence and informs carrier of shortage to get compensation or to resolve issue with customer with assistance of sales.
- Audits and approves freight bills for payment.
- Files claim for any loss or damage on inventory and notifies plant management.
- Takes and acts upon all calls for tracing and/or expediting orders.
- Prepares various reports and correspondence as required.
- Manages data on data system.
- Performs other duties as required
Qualifications
Knowledge
- High school diploma
- Minimum 2 to 4 years of experience in the field or related area; 5 years preferred.
- Working knowledge of standard DOT concepts, regulations, practices and procedures.
- Working knowledge of excel, word and outlook.
- Basic knowledge on lumber math, lumber grades and species.
- Preferred understanding on company policies, practices and procedures.
Skills and abilities
- Demonstrates ability to handle responsibility and be accountable for actions/decisions
- Ability to recognize safe vs. unsafe working conditions
- Ability to clearly communicate directions and expectations
- Ability to plan, and organize the work of others, determine priorities, meet deadlines and work under pressure and stress.
- Ability to prioritize tasks and act decisively when conditions change
- Ability to identify problems and find viable solutions
- Ability to understand and use basic math and numbers, and to use a computer, calculator, and telephone.
- Ability to understand verbal and written instructions in English; ability read and write English
- Ability to communicate with management regarding people and equipment
- Ability to multitask and pay attention to detail
- Ability to work under indirect supervision
- Ability to pass a drug test
- Ability to work hours mandated by management
Conduct
- Safety conscious and strong supervisory and interpersonal skills
- Team player and goal oriented
- Leads by example and has a positive attitude
- Participates in Safety and CI programs
- Looks for ways to improve productivity and department results
- Punctual and reliable
Dispatcher
Transdev -
Houston, PA
Dispatcher
Albatross Ventures LLC -
Carmichaels, PA
Dispatcher
American Residential Services -
Gibsonia, PA
