Technical Support Engineer
Job Posting for Technical Support Engineer at Ugreen Group Limited
Technical Support Engineer
Job Responsibilities Description
- Responsible for providing pre-sale and post-sale technical support for Ugreen NAS products, ensuring customer satisfaction and the image of Ugreen products.
- Assist in communicating with users or channel customers about products and technology.
- Responsible for updating and maintaining the FAQ knowledge base for NAS product issues.
- Provide pre-sales customer service training on NAS knowledge.
- Participate in exhibitions, assisting marketing personnel with product demonstrations;
- Collect user requirements, provide feedback to product operations, and promote product functionality improvement.
Qualifications for the Position
- Bachelor’s degree or above in computer science, software, or related fields, with more than one year of technical support/Linux system administration experience (outstanding graduates may also be considered);
- Experience with servers, NAS, and other storage products is highly desirable;
- Familiar with Linux systems, with experience in system administration on Linux/Unix platforms; understand network principles, and are familiar with common network and application protocols.
- Proficient in the installation and use of virtual machines such as VMware, PVE, KVM, familiar with storage products, and understand the various models and principles of RAID.
- Relevant IT technical certifications, such as RHCE, are preferred.
- Strong execution and communication skills, able to quickly resolve user inquiries or seek internal help, adept at problem-solving, with a customer focus and sense of responsibility.
Salary between $4k - $6k per month Depending On Experience
40 hours per week
Monday - Friday
401(k)
Health insurance
Dental insurance
Vision insurance
Employee discount
Holiday pay
Paid time off
Salary : $4,000 - $6,000
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