Production Specialist

Summary:  Our Production Specialists are responsible for upholding established processes and workflows in order to assist with the production of all of WelcomeLink’s web-based products while enforcing quality standards and proper data reporting.  

Description: We are seeking an efficient and detail-oriented professional to join our company as a Production Specialist in our residential division. Our Production Specialists are responsible for upholding established processes and workflows in order to assist with the production of all web-based products while enforcing quality standards and proper data reporting. Successful candidates will demonstrate process and organizational efficiencies, deadline management and resolution management and be committed to delivering the highest quality of each product possible.

Industry:  This position is part of our residential division, which provides communication solutions in both print and digital formats to condominiums, cooperatives and homeowners associations throughout the United States and Canada.

Responsibilities:  Our Production Specialists assist with the production of our web-based products. Other responsibilities include:

• Processing orders through a variety of tasks such as list processing, custom bank questionnaire processing, document clean-up, sending orders to print, scanning and uploading documents, or performing manual workflows
• Identifying, researching, and resolving production issues
• Handling inquiries including calls, emails, and system notes
• Coordinating with the fulfillment department to meet product completion deadlines
• Monitoring production queues according to set priorities and completion dates
• Sorting incoming mail
• Coordinating with the customer support and fulfillment departments to meet product completion deadlines
• Assisting with administrative tasks including reporting, invoicing and collections
• Other projects as assigned

Experience:  At least two years of experience as a customer service team member or similar team environment is required. Familiarity with printing and mailing principles in a production environment, residential underwriting or loan standards and real estate transactions experience is strongly preferred. Understanding of titles to land, homes, settlement statements, loan documents and title insurance commitments strongly preferred.

Education:  A bachelor’s degree is preferred. Certification as a notary public is preferred. Equivalent work experience, with excellent references, will also be considered.

Personal Attributes:  Candidates must be extremely efficient and accurate. Other relevant attributes include:

• Attention to detail
• Resourcefulness and problem-solving skills
• Excellent communication skills
• Ability to adapt to change
• Punctuality
• Reliability
• Ability to lift at least 50 pounds
• Ability to work additional hours based on peak production volumes

Technical Skills:  Candidates must have general technical skills, including proficiency with Internet tools, telephone systems and software, and other common tools. A familiarity with Microsoft Word and Excel is required.

Other:  We work in a modern, technologically advanced office environment that promotes a courteous, collaborative culture. We offer a full benefits package that includes medical, dental, life, and long-term disability insurance; 401(k) with matching; paid holidays and paid time off. We also offer generous opportunities for continuing work-related education and career advancement. Uhlig LLC is an equal opportunity employer.                  

No agency inquiries accepted.

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