Practice Manager Urgent Care Manatee Physician Alliance

Responsibilities

ABOUT MANATEE PHYSICIAN ALLIANCE

Manatee Physician Alliance is a multi-specialty physician group that offers Primary Care, Cardiology, Neurology, General and Bariatric Surgery, OB/GYN and Urgent Care. Our team of physicians, advanced practitioners and staff deliver quality and compassionate care in a collaborative patient focused approach. We value our employees’ contributions and offer advancement opportunities. 

Position Summary:

Responsible for daily operations management and supervision of assigned practice(s) in accordance with federal, state and local standards, guidelines and regulations. The practice manager will maintain regulatory compliance and is responsible for maintenance of licenses/certifications, primary source

validation, proper credentialing with health system medical staff office and payers. Collaborates with internal and external stakeholders (CBO, marketing, quality team, business development, finance, A/P, payroll, human resources, c-suite, facilities, vendors, corporate and local administration) to ensure

effective and efficient practice operations. Practice manager will be the primary practice liaison to internal and external stakeholders. Manages departmental expenses cost effectively, monitors revenue cycle operations, volume and revenue generation to assure practice budgets are met and provider subsidies are kept to a minimum. Participates in annual operating and capital budgeting and provider and employee recruitment and onboarding. Demonstrates service excellence, conveys professionalism and maintain appropriate confidentiality at all times. Other duties as assigned.

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.

As a Manatee Physician Alliance employee you will be part of a first class organization offering:

• A Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match

About Universal Health Services (UHS), Inc.

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $12.6 billion in 2021. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable):

Education:

• Bachelor’s Degree required
• In lieu of degree, 5-7 years healthcare experience with at least two (2) years being in a supervisor capacity.

Work experience:

• 3-5 years supervisory experience, preferable in a healthcare environment.

Knowledge:

• Working knowledge of Microsoft Office software, EMR systems, medical and billing terminology, healthcare/hospital office settings, service excellence, revenue cycle operations and recruiting, training, leading and performance management of staff.

Skills:

• Multitasking, decision making, process improvement, project management, interpersonal, communication, leadership, computer proficiency, excellent customer service and business savvy.

Abilities:

• Operate within the concept of patient focused care.

Equipment Operated:

• Standard office equipment (laptop, computer, calculator, fax, copier, scanner)

Work environment:

• HOPD or outpatient medical office setting

Mental/Physical Requirements:

• Prolonged periods of sitting and also multi-site travel

Essential Job Duties % of Time:

1. Service Excellence and Professionalism · Treat others as guests. · Demonstrate professionalism and excellence · Practices teamwork 40%

2. Practice management/Operations · Management of all practice activities including: patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and 20%

processing, cash posting, clinic certifications and licenses, required education, inventory and resource utilization. · Ensure smooth, accurate, efficient, safe, high quality, compliant, productive operations of assigned medical practices in accordance with state, federal and local regulations and requirements. · Develop, implement and maintain office policies and procedures. Uphold IPM and UHS policies, goals and standards. · Facilitate consistent and productive formal and informal communication and practice rounding with all practice personnel, including providers. · Ensures accurate front-end revenue cycle operations. · Ensure adequate practice staffing and composes monthly practice schedules. · Reviews practice related reports: patient satisfaction, quality dashboards, revenue cycle reports, productivity dashboards, P&Ls, etc. · Collects data, prepares reports and analyzes practice statistics. · Emphasizes high quality patient care. · Champions IPM and market initiatives. · Resolves issues regarding staffing, office space, equipment and supplies. · Participates in supply chain cycle (ordering, pre-approval, check request, A/P). · Support and promote providers revenue generating activities. Implement and support provider marketing and action planning around practice volume increases. · Collaborates with EMR specialists to improve usage and workflow with templates, schedules, EMR and dictation software. · Serves a primary liaison for all internal and external stakeholders fosters a collaborative work environment. · Fosters patient centered environment focused on quality, safety and patient satisfaction.

3. Human Resources/Team building/Leadership · Exhibits effective leadership skills through planning, organizing, directing and coordinating practice functions in relation to IPM and UHS vision, mission, goals, values and policies and procedures. · Promotes professional development of staff through competency based job descriptions. · Assigns appropriate tasks and provides resources to allow staff to perform successfully and provides timely feedback for positive actions and any area of improvement. · Recruits, on boards, orients and trains staff to meet practice and organizational needs. · Monitors, mentors and documents staff performance, taking appropriate actions (to include corrective action, when warranted) in a timely basis. · Participates in performance evaluations. · Participates in and coordinates new employee and provider onboarding process. · Appropriate delegation of responsibilities. · Consistently and fairly executes policies, procedures and regulations. 10%

4. Financial knowledge and cost-effective leadership · Monitors overhead expense and works with providers and clinic staff to continuously improve expenses, maintain a lean operations model and minimize provider subsidy. · Monitors A/R and revenue cycle dashboards for assigned practices and takes necessary steps to achieve/exceed goals. · Action planning for operational budget variances. 10%

· Adequately staffs and adjusts staffing ratios to volume. · Participates in annual operating and capital budget preparation for assigned practices. · Works with front-end team to reduce first pass denials, secures eligibility, referrals, and capture of point of service cash. · Able to answer basic provider statistical questions on individual and practice volume and billing stats. · Oversight of daily cash collection through reconciliation, deposit and documentation of deposit process. · Works with providers to ensure encounters and charts closed in a timely fashion.

5. Effective problem solving, process improvement and decisions making · Recognizes and identifies causes of problems and issues (root cause analysis). · Appropriate action planning and process improvement · Ownership and accountability of problems and issues. · Utilizes critical thinking skills and is solution focused in problems resolution · Exhibit the ability to multitask, remaining calm under stressful situations and problem solving in a timely manner. 10%

6. Strategic planning, initiative and project management 5%

7. Other Duties as assigned 5%

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852- 3449

Salary : $13 - $0