What are the responsibilities and job description for the ADMISSIONS COORD position at UHS?
The Admissions Call Specialist works in collaboration of a multifaceted environment. This position requires the ability to communicate effectively with multiple departments to coordinate various processes. The Call Specialist must be able to enter data correctly and efficiently and understand the basics of insurance. Understanding of Baker acts and EMTALA is a must. A clear and pleasant voice must be maintained under all situations when on the phone and dealing with peers and other departments.The Call Specialist must be energetic, highly motivated, and able to work well with others with minimal supervision. They are required to have knowledge of EMTALA and the Baker act process and have the ability to quickly, and accurately, assess needs based on information obtained over the phone. Clinical documentation must be entered accurately and timely according to policy. Assess and gather patient vitals as needed. A Bachelor’s degree in Psychology or sociology or an active Florida LPN license is preferred. A high school diploma with 5-8 years of experience in a high volume call center could be substituted.
Qualifications
Essential Job Duties/Responsibilities
1. Using Baker Act Criteria and DSM V standards to evaluate and assess any crisis telephone calls and walk ins to determine needs for service.
2. Conduct emergency mental health screenings on individuals presenting voluntarily or involuntarily
4. Answer phone calls using appropriate greeting and attempt to obtain clinical, demographic and insurance information to determine the callers needs
5. Complete all required documentation and reporting within the required time frame
6. Collaborate with the business office to be sure payor information is obtained and verified
7. Schedule assessments with potential patients and referral sourcesand explain the the assessment/admission process
8. Coordinate patient transfers to community hospitals for medically compromised patients
