Associate Desktop Support Technician

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Information Services Department is seeking a dynamic and talented Associate Desktop Support Technician.

The Associate Desktop Support Technician supports employees located in the Nashville Regional Office by troubleshooting and maintaining PCs, and peripheral equipment. Collaborates with senior support staff on design and implementation of approved projects.  Contributes to research and analysis of technology based processes and systems for identified business objectives.  Develops documentation of systems, processes and procedures. Works closely with team members to identify and implement resolutions to customer support incidents. Adheres to facility, department, corporate, personnel and standard policies and procedures.

Key Responsibilities include:

• Manages customer support issues to determine the nature of the problem and implement an appropriate solution or escalate as needed, following through to final resolution to ensure customer satisfaction.
• Performs ongoing and routine system maintenance tasks supporting all hardware, peripherals, operating systems, applications and end user training.  Also, support office equipment such as printers, copiers, audio/visual equipment, fax systems, basic telecom and basic networking. Coordinate with other IT teams or vendors as needed.
• Supports set up of new employee systems, office moves and maintain inventory of computer systems.
• Supports the IT needs of training classes and/or other visitors to the Nashville Regional Office.
• Assists with adding and removing security access for personnel based at the Nashville Regional Office.

Knowledge:

• High school diploma plus professional certifications in A , Network , or MS required
• Familiar with PC Hardware and Operating system function and support
• Understanding of enterprise architecture
  • MS Active Directory
  • DHCP
  • DNS
  • Windows 10
• Common business software: Microsoft Office, Office 365 (Excel, Word, PowerPoint, Access, Visio)

Skills:

• Demonstrated problem resolutions skills of analysis, organization, customer service and communication
• Balance time and effort among multiple projects and support activities in accordance with established priorities
• Ability to work and collaborate as part of a team
• Maintain computer hardware and office equipment as required
• Self-motivated and capable of learning through continued study of trade journals, technical manuals online research and interaction with other teams or vendors. 

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

Salary : $12 - $0