Director of Patient Services

Core Job Responsibilities:  The Director of Patient Services provides oversight of the therapeutic milieu in all areas of the hospital. The oversight/management of the milieu includes ensuring program schedules are followed, providing role modeling specific to managing patients with a variety of psychiatric diagnoses, as well as mentoring direct care staff in guiding patients towards attaining treatment goals. The Director of Patient Services is a liaison to department clinical directors and administration to ensure coordinated and efficient operations of services. The Director of Patient Services will be responsible for immediately responding to all codes and function as a co-lead with the hospital shift nursing supervisor with de-escalating situations.  The Director of Patient Services will assist with both formal and informal training of MHTs.

Qualifications:   To perform this job successfully, an individual must be able to perform each essential core function satisfactorily.  The requirements listed below are representative of the knowledge, skill, experience, and ability necessary to perform this job. 

Essential Core Functions:

1. Offers direction to MHT level staff, including providing input for evaluation and performance management.
2. Completes assigned documentation/paperwork.
3. Provides crisis intervention as necessary in accordance with the therapeutic crisis management program utilized in the facility.
4. New orientation and on-going training of staff as required.
5. Assists in implementing programming and positive interactions among patients and staff.
6. Provides guidance, modeling and coaching to MHT level staff to follow program activity schedules as well as safety and security procedures throughout the facility.
7. Serves as a role model of staff and patients.
8. Makes facility rounds and remains visual to all units/programs.

Job Specifications:

1. Education, Certification/Licensure, and/or Experience
2. Bachelor’s Degree in Human Service Field to include Psychology, Social Work, or Counseling.
3. Minimum of three years’ experience working with varied populations in a mental health/psychiatric setting.
4. Supervisory experience preferred.
5. Knowledge, skills, and abilities required

1. Knowledge of general and psychiatric principles of care
2. Ability to communicate effectively verbally and in writing
3. Ability to handle multiple projects and assignments
4. Ability to make independent decisions and follow instructions
5. Ability to direct and effectively motivate staff
6. Knowledge of regulatory requirements and standards
7. Knowledge of age specific growth and development
8. Knowledge of crisis and behavioral management techniques
9. Ability to utilize technology for communication and documentation

Benefits for a Director of Patient Services include:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off (21 PTO days per year)
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates.  UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

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UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

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