What are the responsibilities and job description for the HOUSEKEEPER position at UHS?
Responsibilities
Pembroke Hospital Service Excellence Standards for All Employees
At Pembroke Hospital, all positions begin and end with caring for the Patient. By Listening Deeply and Understanding the Story of our Patients, we will Make a Difference in the Lives we Touch. Pembroke Hospital asks all employees to use their best judgment in every circumstance. We have great confidence in your ability to make the right decision as it relates to our Patients, the Hospital and your Career.
Position Summary:
Performs cleaning functions in assigned area to maintain an attractive, sanitary and orderly environment contributing to patient comfort, employee morale and staff satisfaction.
Essential Job Functions:
- Cleaning Services:
Completes work and maintains standards established, and accepts other work projects independently or as assigned. Is flexible regarding work schedules, and is able to set priorities independently. Maintains satisfactory quality control checks. Problems noted on control checks are corrected, with steps taken to prevent reoccurrence. Completes assigned schedules in allotted times. Is in assigned area at assigned times. Checks to show that chemicals are properly diluted and bottles properly labeled. Established policies and procedures are followed. Assigned areas completed within acceptable quality levels in assigned times. Carts and closets properly supplied and ready for work.
- Equipment:
Keeps cart and equipment in order. Can be relied on to notify supervisor of problems relating to equipment or fixtures. Adheres to department standards relating to the safe and appropriate use and maintenance of equipment. Equipment is cleaned and operated according to policy and procedure. Equipment and fixture repairs are reported immediately. Equipment is not abused or used inappropriately. All unusual circumstances affecting staff’s duties are reported to the Facilities Manager’s office immediately.
- Infection Control and Safety:
Uses and reinforces proper body mechanics and appropriate personal protection equipment. Adheres to all recommended safety guidelines and procedures, striving for an accident-free record. Understands and assists with emergency procedures. Identifies potentially unsafe conditions and reports them to departmental office. Work area is maintained in the condition required by department/hospital standards. Demonstrates an understanding of established infection control, standard precaution and emergency procedures as required. Chemicals are always properly used and labeled. Infection control policies and procedures are used for safety and cleaning assigned areas. Uses only properly labeled and diluted chemicals.
- Service Excellence Plan
Complies with the 3 identified standards of Service Excellence and any goals or objectives as indicated on the employee’s Service Excellence Plan.
- Customer Service
Adheres to Pembroke Hospital policies, procedures, and Employee Handbook guidelines. Identifies, initiates and actively supports positive relations with co-workers and all others. Demonstrates conflict resolution skills in the strengthening of inter/intra-departmental working relationships. Facilitates the interaction of co-workers and all others by maintaining open and positive communication. Recognizes and provides input regarding obstacles and/or barriers to the effective delivery of services. Shares knowledge and expertise to assist all in the delivery of quality services. Identifies and supports the delivery of positive customer service. Initiates cooperative efforts to develop mechanisms to support and enhance customer service. Initiates and ensures resolution to customer needs. Conducts all interactions in a confidential, courteous, professional and timely manner. Recognizes the needs of patients, families, visitors, physicians and all internal and external customers; adapts communication style as necessary. Provides positive interaction in all service/department contacts.
Qualifications
Education: | High School Diploma or equivalent |
Experience: | 1 year previous housekeeping experience preferred. |
Technical Skills: | Ability to read, writes, understand, communicate and follow instructions in English. Must be able to stoop, bend, lift up to 25 pounds and use cleaning equipment. |
Other: | Neat appearance and the ability to be flexible to adhere to different patient and staff needs. |
Contacts: | Reports to the Director of Facilities. Interacts with the hospital staff, Administration, Doctors, vendors, contractors and patients and their families. |
Environmental Demands: | Must be knowledgeable of cleaning materials used and proper precautions to assure patient and staff safety. Must have ability to comprehend and implement proper utilization of cleaning materials. |
Essential Physical/ Mental Demands: | Excessive bending, stooping and time on feet. Exposure to ready to use chemicals at all times with cleaning supplies. Will also work in areas where small amounts of blood may be present, as well as infectious agents. |
Manual Dexterity Required: | Ability to move arms, fingers and limbs freely to clean in various areas. |
Americans with Disabilities Act Statement: | External and internal applicants, as well as position incumbents who become disabled, must be able to perform essential job-specific functions underlined within each job-specific responsibility. |
Ethics Statement: | Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to, the Fraud and Abuse Compliance Program as measured by employee performance and conduct. |
