Manager - Information Services, Supply Chain Operations

Responsibilities

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, our annual revenues were $10.77 billion in 2018. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2019, ranked #293 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has more than 87,000 employees and through its subsidiaries operates 26 acute care hospitals, 327 behavioral health facilities, 40 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Supply Chain Department is currently seeking a dynamic and talented Manager - Information Services, Supply Chain Operations.

The Manager – Information Services, Supply Chain Operations manages and coordinates multiple projects and team initiatives involving corporate SCO/IS and field resources. Manages the implementation and support of UHS ERP clinical applications.  Manages all aspects of projects assigned from preparing project schedules and estimates through final implementation. Utilizes clinical expertise and project management methodologies to develop and implement plans and workflows to solve problems, determine resolutions and/or add features/functions to the current ERP information systems to benefit end users.  Works through the solution specific forums that govern application changes between the field and corporate.  Demonstrates understanding of facility regulatory requirements from a best practice and evidence based criteria. Provides direction and oversight in creating and optimizing reports for clinical and business stakeholders in acute and ambulatory care settings.  Coordinates work assignments given in order to meet deadlines and ensures continued progress toward assignment completion. Shares experience and expertise by mentoring other members of team. Exercises operational responsibility for supervision, performance evaluation and direction of team. Performs financial, project and personnel management duties for the team.  Provides project direction to UHS entities as needed.

Key Responsibilities include:

System Implementation 

• Regularly meets with SCO/IS Informatics, vendors, facility and corporate staff to develop application specifications.
• Designs solutions for reporting applications and prepares the appropriate documentation.
• Supervises a team that Performs Q/A on application functionality.
• Adheres to appropriate UHS Project Management standards.
• Ensures strict adherence to work plans, reporting all serious deviations to management.
• Oversees employees who educate the end users in operating procedures for application.

Administration and Oversight 

• Effectively trains analysts in performance of their duties as required.
• Provides clinical and technical expertise and guidance to other team members as required.
• Maintains Service Excellence principles.
• Prepares and promptly submits all routine and special data requests.
• Interviews applicants for vacant positions as needed using appropriate interview techniques.
• Completes performance evaluations of direct reports as needed.
• Keeps management well informed of activities, needs, problems.

System Maintenance/Support 

• Ensures ticketed issues are being addressed timely and with high quality.
• Adheres to UHS Service Level and Change Management Policies.
• Establishes, supervises and maintains regular communications with user community.

Qualifications

Job Requirements:

Knowledge: 

• Bachelor’s degree required.
• Five or more years of progressively more responsible ERP application experience with emphasis on clinical and analytic workflows, quality outcomes and application to SQL Scripting.
• Supervision, direction and performance management of direct reports experience.
• Expert knowledge of SQL, Dashboard development, Data Management/Warehouse, Crystal Report Writing, Microsoft Project, project management and report validation methods.
• Working knowledge of system application implementation, enhancement and support methods and practices.
• Comprehensive working knowledge of computer systems analysis and procedures, including: consulting with users to determine system functional specifications; development, documentation, analysis, testing, or modification related to vendor design specifications.
• Working knowledge of IS standards and quality methods and metrics. Working knowledge of project management methods.
• General familiarity of user business practices, concepts and terminology sufficient to support of the application.
• Preferred knowledge Strat Sourcing application.
• Acute Care Facility (Hospital) ERP Services & Project Management experience preferred. 

Skills: 

• Ability to adapt to a fast pace healthcare environment
• Ability to work in a collaborative team environment
• Ability to maintain professional attitude and performance, focusing on accountability and results attainment.
• Analytical problem solving skills
• Strong interpersonal skills
• Strong written and verbal skills with ability to speak to executives, and leadership a must.

Off hours and on-call support is expected.

Travel Requirements:   5% - 15% US travel (depending on projects)

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

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