Sr. System Administrator - Messaging

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were over $11 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has over 89,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhsinc.com

The Corporate Information Services Department is seeking a dynamic and talented Sr. System Administrator – Messaging.

As part of the Corp Messaging & Collaboration services team, the Sr. System Administrator – Messaging provides support for a Microsoft Exchange messaging environment consisting of more than 200 locations and 80,000 mailboxes.  Support includes all aspects of messaging environment including Exchange, Teams, Office 365, Exchange archiving and Workspace One for Mobile Device Management (MDM).  Performs day-to-day operational tasks to ensure the availability and performance of the system along with diagnosing and troubleshooting issues.  Working as part of a team, has visible direct interaction with home office users and over the phone interface with remote users at varying levels of the company. 

Key Responsibilities include:

• Performs day to day operation and management of Office 365, including Exchange Online and Teams.
• Supports the UHS messaging environment by maintaining the solution and resolving incidents and requests from facility technicians and customers.
•  Monitors the availability and functionality of the messaging environment for optimal performance and provides direction for future enhancements. 
• Monitors capacity and performance to identify future system upgrades.
• Leads / participates in projects to deploy new systems and capabilities from inception to completion. 
• Performs project management functions and ensures all tasks are completes. 
• Provides support to other messaging administrators and acts as a resource for other team members. 
• Documents procedures and standards to company policy. 
• Creates and maintains all messaging systems documentation.
• Maintains messaging environment including Office 365, Exchange, Teams, SMTP configurations, Encryption / Content filtering and mobile device management infrastructure. 
• Plans, coordinates and performs maintenance activities on messaging related servers.
• Monitors the availability and functionality of messaging environment for optimal performance.
• Monitors capacity and performance to identify future system upgrades.
• Develops Powershell scripts to automate tasks and improve processes and workflows.
• Responsible for developing and configuring email security policies and rules along with reviewing and responding to email security threats.
• Performs system upgrades and updates.  
• Tests changes and updates in a lab environment to draw an implementation plan.
• Troubleshoots system issues and performs problem analysis, resolution and root cause analysis.

Position Requirements:

• Bachelor’s degree required.
• Minimum 5 to 8 years of working experience in planning, designing, deploying, managing/  troubleshooting Microsoft Exchange Server (2016, 2019 or Exchange Online) systems and email related/integrated applications, as well as the following areas:  Active Directory, DNS, Windows Server 2016, 2019 or 2022, and Windows PowerShell
• Minimum 5 to 8 years of working experience with Office 365 to include Exchange and Teams.  Additionally, experience with one or more of the following is preferred –InTune, Azure AD, OneDrive for Business, Azure AD Conditional Access and PowerAutomate.
• Must have a high-level working knowledge and understanding of messaging systems, including Microsoft Office 365 and Exchange Online, to address complex issues quickly. 
• Must have professional experience using all versions of Windows server, in particular server 2016, 2019 and 2022, as well as be knowledgeable in Active Directory, VMware, DNS, LDAP, windows clustering and backup solutions.
• Candidate should have a working knowledge of networks, servers, routers, switches, RAID, firewalls, PCs, and Messaging related applications.
• Basic knowledge of Linux based systems is preferred, but not required, to support spam filtering and encryption products. 
• Technical expertise in the areas of messaging systems, design, implementation, configuration, performance tuning, and security.  
• Experience in System Administration of Windows based servers hosting applications.
• Working with and troubleshooting the following technologies – SMTP, DNS, Outlook, Outlook Web App (OWA), Office 365 mobile apps, Exchange ActiveSync, Email Archiving and Retention and Message Transport / Mail routing
• Administration and configuration of Office 365 in a hybrid setup with on-premise Exchange
• Experience performing migrations from on-premise Exchange to Exchange and Skype Online
• Experience using the Security & Compliance capabilities in O365 to perform security audits and mailbox e-discovery
• Configuring and managing Exchange High Availability and Site Resilient solutions
• Configuring and managing e-mail security devices (e.g. Symantec, ProofPoint, Barracuda).  Experience using Proofpoint products is preferred.
• Experience using PowerShell to script tasks for automation and to administer Exchange.  Candidate should be comfortable writing scripts to supporting task automation, reporting and automated workflows.
• Experience managing the health of Office 365 services
• Planning, designing, configuring and deploying Microsoft Teams
• Experience configuring and managing mobile devices using mobile device management (MDM) software, preferably Microsoft Intune and AirWatch / Workspace One.
• Track record of managing projects to completion.
• Certification preferred but not required.
• Excellent teamwork abilities and written and verbal communication skills.
• Detail oriented, organized and possess self-management and prioritization skills to handle multiple tasks and projects.
• Participation in the on-call rotation process as part of the team.
• Technically knowledgeable and customer service oriented with the ability to interact with all levels of an organization in a professional manner. 

 Travel Requirements:  Minimal travel, up to 10%.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.