SUPV - SALES ADMINISTRATIVE

Responsibilities

Job Summary:

This position maintains efficient, professional departmental responsibilities. Leads the commercial group sales implementation operational processes for new accounts. Primary duties may include but are not limited to project manages new case implementation activities and serves as a liaison between the Sales Executives, Brokers and Customers.  In addition, this role will supervise the sales support and quoting staff to ensure all RFP quoting activities, tracking, quality control and effective responses are generated to external partners.

Qualifications

Duties & Responsibilities:

• Responsible for updating, implementing, and maintaining departmental policies and procedures.
• Trains new staff on existing policies, provide mechanism for cross-training of all quoting and support services.
• Works to resolve all conflicts and issues within the department and serves as the point of contact with other areas to work through issues or implement change.
• Ensures completion of all critical deliverables from multiple disciplines to assure timely and accurate implementation of our customers' benefit plans
• Accountable for the accuracy, timeliness, and completeness of the implementation process.
• Develops effective relationships with internal departments, such as Configuration, Enrollment, Operations, Pharmacy and Underwriting.
• Helps to develop tools and best practices necessary to improve installations; Provides on-going root cause analysis; identifies opportunities for process improvements.
• Develop and improve all tracking, monitoring, and reporting progress of all functional areas throughout the implementation process and quoting process.
• Participates in all periodic and annual staff evaluations and recommends disciplinarian actions to the department.
• Serve as a point of contact for employers and brokers on all new business implementation activities.
• Processes all new group paperwork consistent with internal standards and policy, including setting up the appropriate files, adding new groups to the Portal, etc.
• Works closely with other departments within the Plan to ensure the most effective services are delivered. Works particularly closely with Underwriting, Enrollment and Member Services.
• Acts as primary contact/liaison between customers to resolve issues related to implementation plan design and customer deliverables.
• Reviews work load of team to make sure that all work is completed timely. This includes work assigned to this role as part of the overall team.
• Manage multiple work processes concurrently with ease and must be able to lead and manage all calls both externally and internally.
• Act as sales team representative for project team related to technology.
• Act as sales team representative for project team related to technology.
• Assigns other sales responsibilities related to these projects.
• Provides updates to management and gets support from VP of Sales as needed.

Qualifications and Requirements:

• High school diploma or equivalent.
• Minimum 5 years’ experience in sales administrative or similar position responsible for implementing and supporting commercial business, onboarding and quoting.
• Minimum 3 years’ experience in health insurance/managed care environment.
• Must hold NV Life and Health Insurance License

Language Skills:

• Ability to effectively communicate in English, both verbally and in writing.
• Ability to lead all external communications with brokers and clients
• Must have presentations skills needed for external and internal stakeholders.

Skills:

• Excellent computer skills.
• Ability to assess all processes, provide solutions and delegate/execute on action plans.

Physical Demands:

• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.

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