Telecommunications Analyst II

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.4 billion in 2019. In 2020, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; ranked #281 on the Fortune 500; and in 2017, listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies. Headquartered in King of Prussia, PA, UHS has 90,000 employees and through its subsidiaries operates 26 acute care hospitals, 328 behavioral health facilities, 42 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 37 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Information Services Department is seeking a dynamic and talented Telecommunication Analyst II.

The Telecommunication Analyst II Maintains responsibility for the analysis and interpretation of processes surrounding all telecommunications requisitions and invoices. Analyzes, validates and approves telecom service invoices. Identifies opportunities, implements and tracks cost savings and cost avoidance. Tracks, manages and resolves invoice/billing problems/disputes with various telecom suppliers through closure. Identifies opportunities to improve processes and streamline work for the overall team. Ensures that telecom expenses are allocated to the correct cost centers and Facility Codes.

Participates in the review and processing of all telecommunications requests, including, but not limited to: equipment-ordering, installation, configuration, testing and troubleshooting. Contributes to the efficient daily operation of the Telecommunications department. Interacts with the end user community; develops specifications for requests for proposals (RFP’s); obtains vendor quotations and produces capital acquisition requests and project authorization cost requests.

Key Responsibilities include:

• Administers, in coordination with vendors and end-users, the planning and installation of new services and modification of existing services to provide efficient and reliable systems in accordance with sound network management practices and methods.
• Develops specifications for requests for proposals (RFP’s). Acquires vendor quotations and prepares Capital Acquisition Requests (CAR’s) and Project Authorization Cost (PAC’s). Manages all telecom related invoicing.
• Uses Service Desk Ticketing and ATT Business Direct ticketing system to manage trouble calls and projects with the Customer Support Center (CSC) for end user issues.
• Participates in the monitoring of voice and data network performance and reliability to assure minimum interruptions in network service.
• Performs adds, moves and changes as needed throughout the enterprise and assists with related service desk issues.
• Serves as liaison with vendors during trouble determination, evaluation, and resolution.
• Works with Manager or Telecom Analyst on day-to-day operations and special projects.

Position Requirements:

• Associate’s degree required.
• 3-5 years of experience in Telecom Auditing and Telecom billing including end user telecommunications services such as mobility and audio conferencing.
• 3-5 years of experience with working directly with telecommunications suppliers/carriers.
• 3+ years of experience in the Information Technology industry.
• Maintenance of Corporate Avaya Telecom Systems endpoints including moves, adds and changes.
• Administration of Avaya Modular Messaging Voice Mail System. Administration of the Call Center including ACD groups, Vectors, VDN’s, Skill Groups, EAS agent login ID’s and Centre Vu access for end users.
• Coordination of a team of cable technicians for installations of voice and data cable for LAN/WAN and PBX connectivity throughout the company.
• Installation of telecommunications equipment for headquarters and remote locations.
• Project Management of other telecommunications projects.
• Knowledge in Microsoft Office including Outlook, Word, Excel, PowerPoint, and Visio.
• Exposure to Avaya systems required. Familiar with basic telecomm related hand tools.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• Analytical ability to organize, evaluate, and present complex data.

Travel Requirements: 5% - 25% US or International travel.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match
• Generous Paid Time Off

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.