Desktop Support Technician

UIS Technology Partners is seeking a full time Desktop Support Technician to perform the following IT services:

Provide initial setup, support, troubleshooting, repair, and preventative maintenance for multiple devices (PCs, Laptops, MACs, Chromebooks, iPads).

The position will have one primary job site of 4 hours per day located at a school site in East San Jose. The preferred start time is between 7-8am. After lunch, the position requires you to rotate between our primary office and other client sites throughout the bay area.

Position Duties include:

Provides technical support to all employees and students

Streamline 1:1 program; establish systems and structures for student computer use

Maintains technology equipment inventory

Orders related supplies

Chromebook device repairs

Meet regularly with school technology committee

Identifying and troubleshooting network issues as needed and in a timely manner

Professionalism when resolving service delivery and client issues in a timely manner

Identifying and escalating business and technical challenges as appropriate and in a timely manner

Working in a team environment in addition to the ability to work independently

Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times

Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed

Available for emergency responses as needed

Can continually demonstrate excellent customer service skills by:

Creating a positive impression at all times with all customers.

Increasing customer satisfaction through effective and timely communication in person, through email and by phone

Making all customers feel valued on an ongoing basis through establishment of rapport and relationship building

Providing value to customers with difficult issues through use of good listening, communication, and problems solving skills

Experience Requirements (Hands-on)

Microsoft Operating Systems Windows 7, Windows 10, MAC OS, Chrome (3 yrs)

Microsoft Office Applications (3 yrs)

Knowledge of Google Apps a plus

Physical Requirements: exerting 20-50 pounds of force occasionally, or 10-15 pounds of force frequently. Ability to lift 20 pounds

Salary & Benefits

$18-22 per hour

Medical with choice of HMO, PPO, POS medical plans for employee, family and domestic partner

Dental insurance plan for employee, family and domestic partner

Vision plan for employee, family and domestic partner

Holidays and PTO Time

New Employee Referral Bonus Plan

New Client Referral Bonus Plan

Industry Training

Mileage Reimbursement