Implementation Representative - Profile Builder

Implementation Representative III

General Information

Ref #:

20230032565

Travel Amount Required:

None

Job Type:

Regular-Full Time

Location:

USA - USA - Remote

Description & Qualifications

Description

UKG is seeking a customer focused, highly energetic, and experienced individual to join our Payment Services Team. Payment Services strives to deliver exceptional quality service through the life cycle of our customer partnership. As part of the Payment Services Launch Team, the Implementation Rep Primary is the project contact who completes tasks and coordinates with the other internal partners implementing the customer.

Duties and Responsibilities:

• Coordinates the tax, garnishment and employee pay implementation deliverables through the life of the project

• Manages projects that range from medium to high complexity and handles escalations of the same level

• Addresses specific implementation tasks such as bank setup and testing, garnishment testing and the collection of customer authorization documentation and sign offs

• Communicates effectively with customers, internal business partners and third parties to ensure all activities for the PS implementation are completed in conjunction with the other UKG products and services to meet target dates

• Utilize Payment Services implementation methodology, coordinates all aspects of the Payment Services launch assignments and ensures compliant customer setup prior to activation

• Develops a positive relationship with each customer and partners to resolve concerns in a timely manner

• Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment

• Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments

• Mentors and trains new hires

• Communicates potential consequences and holds customers accountable

• Prepares customers for their responsibilities once they are live and transitioned to Customer Support

• Participate in initiatives to improve PS Launch processes and rollout new technology internally and to Customers

• Update project status daily to keep all tracking tools current for leadership visibility

• Work on stretch assignments and other duties as assigned

Qualifications

Required Qualifications:

• Highly collaborative skill

• Strong problem-solving skills

• Self-starter with moderate oversight by management

• Excellent oral and written communication skills

• Excellent customer service skills

• Ability to exercise judgment within broadly defined practices in selecting methods and techniques for obtaining solutions

• Proficient with Microsoft Office applications

• Bachelor’s degree and/or equivalent levels of skill, knowledge and work experience

• Ability to troubleshoot for challenging problems with tools and software team uses regularly

Preferred Qualifications:

• Service implementation experience a plus

• Experience working directly with customers using various communication methods including phone, email, MS Teams/Zoom and PowerPoint

• Process/operational excellence experience a plus

• Experience with a Project Management Office (PMO) environment that utilizes scheduling to monitor progress

• Certified Payroll Professional (CPP) designation is preferred

• 2-3 years’ USA payroll and multi-state and local tax filing experience

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster ([ Link removed ] - Click here to apply to Implementation Representative - Profile Builder and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here ([ Link removed ] - Click here to apply to Implementation Representative - Profile Builder .

Colorado, New York, Washington, and California Pay Law

The pay range for this position in Colorado, New York, Washington and California is $39,600 to $56,900, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at [ Link removed ] - Click here to apply to Implementation Representative - Profile Builder

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $45,540 to $65,435 per year.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [ Email address blocked ] - Click here to apply to Implementation Representative - Profile Builder.

Salary : $39,600 - $56,900