Patient Accounting Manager

Position Title Patient Accounting Manager Southlake Campus Position Summary / Career Interest: The Patient Accounts Manager is responsible for the oversight of the Patient Accounting Team. This position identifies trends and analyses reporting to develop and recommend process or policy improvements to optimize reimbursements. The Patient Accounts Manager is responsible for the daily operations in one or more of the following functions within the Patient Financial Services Department: Clinical Trials Payment posting/Credits & Refunds Denials Management Insurance follow up Patient customer service Responsibilities: Manages day to day operations within Patient Financial Services in one of the following areas: clinical trials, payment posting, credits and refunds, denial management, insurance follow up and/or patient customer service. Provides leadership presence and guidance through direction and role-modeling. Conducts daily work que review, assists patient accounting supervisors with workload prioritization and redistribution, reviews reports, assists in process improvement to optimize reimbursement and utilize human and capital resources efficiently, and conducts walk-through of all areas. Responsible to manage operational and staffing budgets. Responsible for the daily operations of all aspects of the assigned area of responsibility. Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews. Oversees department timekeeping and payroll. Collaborates with HR concerning employee issues and performance. Conducts employee coaching, counselling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures. Develops and recommends policies and procedures that will increase financial counseling efficiency in coordination with all departmental areas and external departments. Ensures that established policies and procedures are adhered to. Educates staff about policy changes. Provides regular reporting as required by department leadership. Monitors reports to identify trends by staff member, department and/or payers. Communicates these trends to the appropriate people. Complies with governmental and managed care rules and regulations. *Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. *Note: These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required. JOB REQUIREMENTS Required: Bachelor’s Degree in related field Five years’ experience in payment posting, claims, denials, health care customer service, insurance processing, billing or collections. including two years of leadership experience. Designated Epic training to be completed within 6 months of hire for Epic users Preferred: Epic experience Master’s Degree in related field Time Type: Full time Job Requisition ID: R-29396 We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. Notice: If you are a Current Employee or Contract Worker, please log into Workday to search for and apply to jobs using the Career application or by searching "Find Jobs". Your application, if submitted using this portal, cannot be moved forward. About The University of Kansas Health System As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.