Knowledge Management & Learning Specialist

At UL, we know why we come to work.

We have an exciting opportunity for a Knowledge Management & Learning Specialist at UL Standards & Engagement based in our Evanston, IL office. The Knowledge Management and Learning Specialist will support the collection, organization and dissemination of knowledge and expertise to achieve the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and more sustainable. The Knowledge Management and Learning Specialist will help transform the collective knowledge and expertise of our subject matter experts into accessible resources, enhance training capabilities and facilitate knowledge sharing and learning within the organization. The Knowledge Management & Learning Specialist will develop training materials and promote knowledge sharing among internal stakeholders.

Underwriters Laboratories 

At UL Standards & Engagement (ULSE) we wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely! 

What you’ll learn & achieve:

As the Knowledge Management and Learning Specialist, you will play a key role in the rapid growth of UL as you: 

• Create on-demand training modules to capture information efficiently from subject matter experts, making it readily available to the organization.
• Support and maintain a repository of resources, ensuring that it is organized and easily accessible to support the organization's goals.
• Implement strategies to provide real-time access to critical content for internal stakeholders.
• Support the design and implementation of knowledge management programs to enhance knowledge sharing and collaboration.
• Assist in implementation of the Standards new hire program to facilitate knowledge transfer and smooth onboarding of new employees.
• Support and maintain a Standards Knowledge Management and Learning platform (SharePoint), to host resources and facilitate learning activities.
• Develop a course to enhance the facilitation skills of internal stakeholders and ensure effective knowledge transfer.
• Help develop and manage a podcast series intended to bring intrinsic knowledge to the entire organization.
• Support a community of practice for Standards project managers, to enable knowledge sharing, training, and continuous improvement.
• Identify and recommend technical training opportunities to fill knowledge gaps and ensure continuous improvement in safety standards.
• Perform other duties as directed.

What makes you a great fit:

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes: 

• Strong understanding of principles in knowledge management, learning, and development.
• Strong facilitation skills with the ability to engage with stakeholders at all levels.
• Excellent project management, organizational and time management skills with ability to prioritize tasks effectively.
• Proficiency in video editing and content creation.
• Excellent interpersonal skills and ability to collaborate with diverse stakeholders.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint) and other office management software.

 Professional education and experience requirements for the role include: 

• Bachelor’s degree. Advanced degree preferred.
• Minimum of three years of equivalent experience implementing knowledge management and learning programs.
• Experience in developing and managing a Knowledge Management and Learning platform, preferably SharePoint.
• Experience in instructional design.

What you’ll experience working at UL:

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 128 years and is deeply ingrained in everything we do. 
• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best. 
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world. 
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles. 
• Total Rewards: All employees at UL Research Institutes and UL Standards & Engagement are eligible for bonus compensation. We offer comprehensive medical, dental, vision, and life insurance plans. a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off. 

Learn More:

UL Standards & Engagement is a nonprofit organization dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.  

Our wholly owned subsidiary, UL Solutions, advances our shared public safety mission. We fund our work through grants, the licensing of standards documents and the business activities of UL Solutions, which conducts testing, verification and certification, and provides training and advisory services, along with data-driven reporting and decision-making tools for customers around the world. 

To learn more, visit our websites UL.org and ULSE.org.