Student Services Manager

The Mid-Hudson Regional Information Center (MHRIC) is seeking a professional individual with strong communication, customer service, and leadership skills to manage our Student Services and Food Services Departments with an anticipated start date of August 12, 2024. The MHRIC provides management services to 47 districts, 4 BOCES, and municipalities in the Hudson Valley. The work involves the responsibility of overseeing the delivery of services and providing outstanding customer service to component school districts and BOCES. An incumbent is responsible for the marketing of systems, software, and services assigned to them. Ability to develop training materials and provide presentations to individuals or groups is required. Additionally, the incumbent must be a creative thinker; have good organizational skills; ability to direct, plan, schedule and evaluate the work of others; ability to establish and maintain cooperative and positive relations with clients and personnel; ability to understand and carry out complex oral and written instructions; ability to communicate effectively both orally and in writing. Managerial and budgeting experience is preferred. Experience in a school district or understanding the public sector work is a plus. Some remote work may be possible. For more information about the MHRIC and what we do, visit us at mhric.org.

Fingerprinting required. All Civil Service laws, rules and regulations apply.

Civil Service Classification: Competitive. Merit and fitness competitive examination applies.

Ulster BOCES offers a regionally competitive salary and benefits (see the Ulster BOCES Management Association contract at www.ulsterboces.org for details). 

Salary commensurate with experience and training. Salary range $97,730 - $100,585.

WORK SCHEDULE 
This is a full time, 12 month position
Monday - Friday 8:00am - 4:00pm

GENERAL RESPONSIBILITIES:
This position is responsible for the efficient management and administration of the Student Services Department. The work involves the responsibility of overseeing the delivery of student services to component school district administrators and support personnel. The incumbent is responsible for overseeing the marketing of the systems, software and services providing student attendance, grade reporting, scheduling, and other student services to the component school districts. The work is performed under the general supervision of the Director of the Mid-Hudson Regional Information Center (MHRIC). General supervision is exercised over staff in the delivery of services to school districts.  Does related work as required.

SPECIFIC DUTIES: The typical work activities listed below, while providing representative examples of the variety of work assignments in the title, do not describe any individual position.  Incumbents in this title may perform some or all of the following, as well as other related activities not described.

• Designs and plans the promotion and presentation of services as well as ensuring the delivery of computerized student services applications;
• Develops software and support proposals for computerized student services applications in the school districts;
• Oversees and assesses the development and delivery of training classes for clients districts;
• Prepares and presents hardware recommendations and proposals, with guidance from MHRIC technical staff;
• Supervises the staff of student services specialists in providing clear communications and organized, focused program support to school districts;
• Consults with district administrators to discuss their service and training needs;
• Attends statewide committee meetings to develop short and long range plans for the use of technology in education;
• Negotiates statewide contracts with vendors;
• Meets with MHRIC administrators and managers to plan on-going customer support and development of new services;
• Researches and evaluates potential new applications and services;
• Attends NYS State Education Department (SED) meetings periodically to assess impact of SED reporting requirements on current or proposed student services applications;
• Assists in budget development, monitors expenditures and approves purchase orders within approved guidelines;
• Reviews and evaluates the work of staff and prepares periodic performance reports.

Salary : $97,730 - $100,585