Office Administrator

Responsibilities:
- Serve as the front desk point of contact for all visitors and employees
- Manage incoming and outgoing mail, packages, and deliveries
- Coordinate and schedule meetings, appointments, and conference rooms
- Assist with event planning and coordination
- Perform general clerical duties such as filing, photocopying, and data entry
- Communicate effectively with internal teams and external vendors
- Assist with team management tasks such as scheduling, training, and development
- Manage vendor relationships and ensure timely payment of invoices
- Maintain an organized office environment

collaboratively with other teams to implement solutions that

enhance customer satisfaction.

• Conflict Resolution: Handle escalated customer concerns with

empathy, ensuring swift resolution while maintaining a positive

customer experience.

• Daily Data Analysis: Collect and analyze customer service data

to identify trends and opportunities for improvement, and create

reports to share insights with the management team.

• Training and Development: Conduct training sessions for new

CSR team members and provide ongoing coaching to ensure

their continuous growth and development.

• Quality Assurance: Monitor and maintain service quality

standards, and provide feedback to the team for improvement

• Overseeing general day to day office operation

• Create and be responsible for office coverage schedule and on call coverage schedule

• Mentor and develop communications team to aid in their individual growth

• Oversee training of new communications team and members and additional future trainings of all team members

• Monitor and be responsible for calls and drive to set higher goals

• Handle all incoming calls and emails

Requirements:
- Proven experience as an office administrator or in a similar role
- Excellent organizational and multitasking skills
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to prioritize tasks and meet deadlines
- Strong attention to detail and accuracy
- Professional phone etiquette and customer service skills
- Experience in training development is a plus

3 years in leadership role directly influencing employees

• Demonstrate heightened client service skills including controlling a difficult situation.

• Ability to receive and provide feedback from management or a peer and work through any identified opportunities.

• Able to work in a team environment while also time managing individual goals throughout the work day

• Demonstrate a willingness to learn, as well as shows initiative for self-improvement

• Ability to adjust to changing circumstances throughout the business day

• Ability to be organized and have a keen eye for details

• Ability to work with all personality types within the team

• Keep sensitive information confidential

• Ability to have proficient computer skills and implement new softwares to help the business

• Time management skills & have the ability to stay later during the day if needed to

We offer competitive compensation and benefits packages. If you are a detail-oriented individual with strong organizational skills and the ability to thrive in a fast-paced environment, we would love to hear from you. Please apply with your updated resume.

Job Type: Full-time

Pay: $16.00 - $20.75 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $16 - $21