What are the responsibilities and job description for the Customer Service Representative position at Ultimate?
Job Description
Seeking skilled customer service representatives with experience in the healthcare industry and a passion for providing resolutions to join our ambassador program supporting our contact center partners.
Primary Responsibilities:
- Answer large amounts of incoming calls and handle them according to company policy including but not limited to fielding caller inquiries, directing callers to the appropriate staff member, or taking messages for internal staff.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Keep records of all conversations in our database in a comprehensible way
- Meet and/or exceed personal/team daily, weekly, and monthly goals
- Ability to evaluate de-escalate situations involving dissatisfied callers
- Provide administrative support such as copying, scanning, emailing, filing, and faxing as needed
- Ability to set priorities, adhere to a daily schedule, and manage time effectively
- Work to cross-train on necessary functions required to successfully deliver services to
- Ability to provide a high-level of accuracy with excellent attention to detail
Requirements:
- High School Diploma or equivalent required; Associate or Bachelor's degree preferred
- 2 years experience of high-volume call center experience
- Excellent verbal and written communication skills
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to crodriguezcintron@ultimatestaffing.com
Salary : $17 - $19
