Customer Service Representative
Job Posting for Customer Service Representative at Ultimate
Job Description
We are looking for a Customer Service Representative for an amazing client in Sacramento.
A Customer Service Representative, is responsible for engaging with customers on behalf of the company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Responsibilities:
* Providing introductory information to new customers
* Ensuring that customers are satisfied with products or services
* Following up with clients or customers to check that they're still satisfied with any purchases
* Letting customers or clients know about additional products or services
* Determining the quickest, most effective ways to answer a client's or customer's questions
* Escalating queries and concerns
* Troubleshooting common issues with a product or service
* Working with a team of CSRs and other departments to find appropriate solutions
Skills and Qualifications:
* Interpersonal and customer service skills
* Analytical and problem-solving skills
* Multitasking and organizational skills
* Ability to answer a high volume of calls and/or emails daily
* Ability to share work among a customer service team
* Attentiveness and patience
* Time-management skills
* Ability to find the positive in any situation
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
To apply please email your resume to hbettencourt@ultimatestaffing.com
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