Domestic Operations Agent

Job Description

Client Job Description

A global logistics company with over 40 years of history, is seeking to add a Domestic Operations Agent to their growing team in Sumner, WA!

As a Domestic Operations Agent, you will have high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction. In this role, you will have direct relationships with customers, vendors, salespeople, and teammates.

This is a temp-to-hire, on-site opportunity!

In this Domestic Operations Agent Role, you will:

• Quoting, tracking and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based upon client requests.
• Communicate with vendors/suppliers regarding shipment dispatch, routing and rates
• Assist local sales and domestic offices with air/ground freight issues
• Manage daily on-time and defect codes, carrier re-weights and insure all masters rated
• All other duties as the business deems necessary

You will be successful in this role if you have a customer focused mindset, enjoy working in a team setting, and enjoy problem solving.

Domestic Operations Agent Requirements:

• High School Degree or equivalent
• 6 months of Customer Service experience
• Forklift experience is a plus!
• Experience using Microsoft Office and related applications.
• Strong organizational skills and attention to detail.
• Employee may be required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues.

Pay: $24-27 DOE

Schedule: Monday-Friday 6:30am-3:30pm, no weekends! (will start 8:30am-5:00pm for first 30-60 days for training, then switch to early shift)

Overtime is available

If you are interested in this role, send your resume to

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Salary : $24 - $27